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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Hi, I am trying to get in contact with the police station/immigration department in the airport but I can't find an email address in the website. Could you please provide on? I don't need the telephone number but the email address of one of these offices. I will write my email in both Chinese and English. Thank you [2017-11-20 20:01]

Answer:

Hello! Thanks for your mail Sorry we don’t have their email address but we only have immigration station telephone number is:010-56095400 hope this helps Thanks!
Hi there, how can I book a room at the pay lounge (for 2 adults, 1 kid) that has bed and toilet. My flight arrived 00:20 (14/12) and I need the place until 09:00 (14/12), about 7 to 8 hours. How much does it cost ? I cannot do it from the website because it is under maintenance. Thank you. [2017-11-20 15:53]

Answer:

Hello! Dear passenger If you want to book a room inside terminal,you can contact with the Hourly lounge,we can offer you their number you can make sure about the price and some details.The number:Teminal1:64540985/Terminal2:64598932/Terminal3:64558577.And if you call from another country,the area code is 86-10/00-86-10.Thanks for your understanding and hope you have a good trip! Thanks!
Dear Sirs, I have lost the slip of the entry exit form while in China. What do I need to do to pass immigration when leaving China coming Saturday from Beijing? [2017-11-19 13:00]

Answer:

Hello! Dear passenger If you want to make sure about this problem,we suggest you can contact with the Immigration Inspection department,we can offer you the number is 010-56095400.Thanks for your understanding and hope you have a good trip!If you have any other questions please mail us back. Thanks!
At around 11:30 (Nov 18) on the way to the Terminal3 Air China Business Class Lounge (near E29) I found that my backpack was open and I lost my purse. It is a blue GUESS purse which contains 50 Swiss dollar, 20 Euro, a Beijing public transport card, a small mirror, and a family photo. I asked the security check (number 18) but they did not have it. So it was possible that the purse was dropped between the security check and the Air China Lounge.I will be back to Beijing on next Saturdaye (Nov 25) afternoon. If there is any update please contact me by my email sophiaykfong@gmail.com . Thank [2017-11-19 00:44]

Answer:

Hello! Dear passenger: You can call 0086-10-96158, transfer to lost and found ,you can consult with them ,if any staff pick it ,they would give it to lost and found counter ,I hope they can help you . Thanks!
Hello! We are flying from Chengdu to Hong Kong with a long layover in PEK (arriving at 8pm and leaving at 7am next day). My question is, are there any hotels in the airport? Or whats our best option to rest and connect with our following flight? Thank you [2017-11-17 11:01]

Answer:

Hello! Dear passenger: We have houry lounge in terminal,and we also have some Hotel consultation number. Could you tell me which terminal do you need this service, i can give you number of them, you can get more information. Thanks!
Hello again. Thank you for Quick response. I will fly into PEK with flight sk995 scheduled to arrive 13.05. Then I have another ticket PEK to MNL with Xiamen Airlines (one ticket) with a stop in Xiamen airport. Departure from PEK 16.05. [2017-11-17 10:27]

Answer:

Hello! Dear passenger: It takes about an hour for your international flight to arrive to bring your luggage out.And you need to take terminals' shuttle bus, it will takes you about 20min, if your arrive flight is on time.It's enough to tansfer. Thanks!
Hello! I arrive in terminal 3 at 13.05 from Copenhagen. Next I will fly with Xiamen air to Manila via Xiamen departing 16.05 from terminal 2 i think. Is There enough time for me to make the connection? Thanks! [2017-11-17 08:37]

Answer:

Hello! Dear passenger: Will you transfer from Beijing to Xiamen via Xiamen and then to Manila? Which airline are you from? Help us for your inquiry, thank you for your understanding and cooperation. Thanks!
Dear Sirs, On October, 28th, 2017 I took the flight LH 721 from Beijing to Frankfurt and LH 1360 FrankfurtKatowice. File reference of the lost baggage: KTWLH14407/28OCT17/1653GMT, for Name LOBOZYNSKI. The Security Service of the Beijing Airport detained my baggage (Baggage number LH 436408),as it contained the powerbank and was forbidden. Till now the baggage is still located in Beijing. With this letter I give my permission to open the bag, take out the powerbank and utilize it, in order that the baggage could be returned to me as soon as possible. [2017-11-15 17:52]

Answer:

Hello! Dear passenger : Please do not worry, security check your baggage, the general will be your baggage to your airline's baggage inspection department, I can give you the LH airline luggage check the phone, you can try Consult your baggage situation, Tel: 00-86-10-64558988 Thank you for your understanding and cooperation Thanks!
Would you please check Lost and Found for a gold IPhone that was dropped in the Beijing airport, International Terminal. I attempted to ask via phone, but it was difficult to understand because of a poor connection. [2017-11-15 06:03]

Answer:

Hello! Dear passenger: Confirm with your phone number 010-96158, if you are not in China, please add 86-10, the phone number is real and effective, I suggest you can try to contact again. Thanks!
Dear ladies and Gentlemen, I would like to know if in any terminal smoker area in the transit? Also is it easy to shuttle from T1 to T3 because I come from Tokyo with ANA and fly with CA to Singapore 3 hours later [2017-11-13 21:21]

Answer:

Hello! Dear passenger: We are very sorry to tell you,There is no smoker area in the terminals.Between three termanals,we have the terminal shuttle bus.6am-11pm start every 10 minutes.If you arrive with All Nippon Airways and departure with Air China.They are both in the terminal3.You needn't take the airport shuttle bus. Thanks!

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