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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Hello, I will depart from Tbilisi International Airport and after a stopover at Urumqi I will arrive at Beijing Capital International airport in Terminal 2 at 12:40 and will have my next flight from Terminal 3 at 15:20. I will only have 2 hours and 40 minutes between flights (p.s I have chinese transit visa). Is this time enough or will I be late for my flight to Seoul (Incheon)? [2018-08-20 14:05]

Answer:

Hello! Dear passenger: Hello, the international flight arrives at the baggage for about 1 hour, and from the 2nd terminal to the 3rd terminal, take the shuttle bus, it takes about 20 minutes without traffic jam. Time, international flight check-in events generally start 4 hours in advance, stop processing 75 minutes in advance, it is recommended that you confirm with the airline. Based on the above information, you can refer to your time. Thanks!
Hello, I'm traveling from Beijing terminal 3 to Manchester airport in a few days and wanted to know if there are any scales within terminal 3 to weigh luggage before going to the check in desk? Thanks. [2018-08-20 01:18]

Answer:

Hello! Dear passenger, Thank you for your letter. If you want to weigh your luggage at the airport, there is a baggage packing counter in front of the check-in counter, with weighing baggage, or check-in counters for each airline. Thanks!
Hello, are there showers available for arriving passengers? I would like to take a shower upon arrival to China as I arrive at 6am and cant check in to my hotel until 2pm. Thank you in advance. Natalie [2018-08-19 15:10]

Answer:

Hello! Hello, there is a time lounge in the T2 terminal to take a bath. On the B1 floor, the telephone number is 00-8610-64598943. Please call us. I hope I can help you. Thank you for your understanding and support. Thanks!
I just have found an information about a pay lounge. I have a long transit in your airport and that's why I need a place to sleep for some hours. Lounge in the terminal 3 is suitable for it, am I right? I like style 1 lounge, so how much does it cost? [2018-08-18 17:56]

Answer:

Hello! Dear passenger : There is a hourly lounge for you to rest, for a fee.The terminal has a timetable rest room can provide overnight rest service, can provide you with timing lounge 24-hour service telephone, you can consult in detail. T3: 00-86-10-64558577 (2F), 00-86-10-64532621 (opposite to the E10 gate). If you have other questions you need to consult, you can call Capital Airport 24-hour Airport Service Hotline: 010-96158 consultation. Thanks!
Hello, how early can I check my luggage? I have my flight tomorrow at 11AM, can I check it the night before? Or is there any form of luggage storage that I could use overnight? Thank you! [2018-08-18 14:43]

Answer:

Hello! Dear passenger, If you want to check in earlier, you need to ask your airline.There is the luggage storage in our airport. Thanks!
Hello, I will take the plane tomorrow from Beijing to Paris. I would like to know if I could take with me a set of knitting needles with me on the plane. There are not like the big ones, they are smaller and made with plastic (you can search ,,circular needles,,)I would really appreciate to be able to do that and to work on my project because Ill have so much time to spend!! Thank you [2018-08-18 14:16]

Answer:

Hello! Dear passeger: If you want to carry the knitting needles ,Because it is a sharp item, so it needs to be checked in your checked baggage. Thank you for your understanding! Thanks!
Hi, One of my friend has a connecting flight from Peeking capital airport. He has to stay there for 7 hours. I live in Beijing Is it possible for me to meet him in transit lounge? If yes then what is the procedure? [2018-08-17 18:22]

Answer:

Hello! You can only meet your friends outside of the security check. If the transfer time is long, he can come out and check in and check in according to the normal departure process. Thanks!
Hi i was traveling from San Francisco to Beijing on flight number UA 888 and Beijing to Mongolia. I had to wait 8 hours on Beijing for my next flight and unfortunately i missed my flight from Beijing to mongolia ulaanbaatar. The issue is i cant find my two luggage ive been told that my luggages would straight go to mongolia and it didnt need to be picked up at Beijing now its nowhere to be found and ive been trying to get into contact with someone about it but no one is picking up the phone. So who should i call or where should i look for my luggage? [2018-08-17 08:55]

Answer:

Hello! Dear passenger: If you have any problems with your baggage, you need to contact the baggage inquiry department of your airline. I can provide you with the baggage inquiry department at 00-86-10-64558988. You can try to consult.Thank you for your understanding and cooperation. Thanks!
Hi,I am a Turkish citizen and I will be traveling to Philippines via Beijing. My itinerary is: Milan Malpensa to Beijing International Terminal 3 (14 hours of wait) and then to Manila Airport. There are 14 hours between my flights in Beijing; I will stay in the transit area and I am not going to leave the airport. Do I still need a visa?Thanks [2018-08-15 00:14]

Answer:

Hello! hello, Transit visa issues need to consult the frontier inspection staff,their hotline number is 56095400 or log in to their official website.And please confirm with your airlines again. Thanks!
When does the luggage recheck/customs area open? My daughters flight arrived 2 hrs late last night (around 2am) and the international transfer /luggage recheck area was already closed. She has been sitting back there all night waiting for it to open. Help?! [2018-08-14 07:39]

Answer:

Hello! Dear passenger : Do you mean customs inspection? I can provide you with a customs telephone for your detailed consultation: 00-86-10-12360 or 00-86-10-64563830. Thank you for your understanding and cooperation. Thanks!

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