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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
What are the hours for lost and found in terminal 3? And you are located on floor 2? [2019-01-21 12:32]

Answer:

Hello! Dear passengers: The Lost and Found Department is in the T2 and T3.work time is 24H. Or you can call the airport hotline: 010-96158. Then transfer to the Lost and Found Department for the details. Thank you for understanding. If you cannot get through, dial the phone numbers: 138-1012-9974 (T3) 138-1012-9924 (T2) Thank you for understanding and your support. Thanks!
I believe I left a phone at the Air China first class lounge. iPhone 10 with black case. Im not sure how to get a hold of lost and found or the Air China lounge, but I am now in Okinawa. Please help [2019-01-20 14:48]

Answer:

Hello! Dear passengers: The Lost and Found Department is in the T3. Or you can call the airport hotline: 010-96158. Then transfer to the Lost and Found Department for the details. Thank you for understanding. If you cannot get through, dial the phone numbers: 138-1012-9974 (T3) Thank you for understanding and your support. Thanks!
Hello, Hope you found my mini Ipad size 5in by 7.5in at the security check in to flight AC 030 January 13,2019. If so, please let me know the cost of mailing it to Calgary, Alberta, Canada. Thank you. Anita [2019-01-20 11:53]

Answer:

Hello! Dear passengers: The Lost and Found Department is in the T3. Or you can call the airport hotline: 010-96158. Then transfer to the Lost and Found Department for the details. Thank you for understanding. If you cannot get through, dial the phone numbers: 138-1012-9974 (T3) Thank you for understanding and your support. Thanks!
hello, there. I will be flying international from Houston, Tx to Ho Chi Minh City, Vietnam on Economy. How many check in bags can i bring? Ive read mixed review so i am unsure. please help! [2019-01-17 08:05]

Answer:

Hello! Dear passenger, We do not have information about international check-in baggage,you need contact with your airlines for help. Thanks!
Hi! I will be traveling through your airport whit air china.I'm wondering if I can bring my knitting needles on the plane in the carry on bag, they are in wood material. Is that possible? [2019-01-15 19:24]

Answer:

Hello! Dear passenger, You can bring it through our security check.But you need make sure there are no sharp parts. Thanks!
Dear Sir/Madame please clarify can I use 144 visa free transit if I have the flight AY85 Finnair from Helsinki to Pekin on 26.02.2019 and my next flight will be KA901 from Pekin to Hong Kong on 28.02.2019 and at which counter should I go after arrival. Thank you. [2019-01-11 00:56]

Answer:

Hello! Dear passenger: Regarding the issue of 144-hour transit visa exemption, I suggest that you consult the border department of the Capital Airport. I can provide you with detailed telephone consultation: 00-86-10-56095400. Thank you for your understanding and cooperation. Thanks!
I have a connecting flight in Terminal 3 with AirChina. Is there an additional security check between flights if I never leave the airport? [2019-01-10 10:46]

Answer:

Hello! Dear passenger: Is the international flight? Thanks!
Hello,I have a flight from Beijing to Siem Reap on Thursday, 10 January at 3:30am. My booking says it leaves from Terminal 0 but I can't find anywhere where this terminal is. Can you please clarify or let me know where this flight leaves from? Thanks in advance. [2019-01-08 23:48]

Answer:

Hello! Hello, K6 961 main terminal departs from T3, please consult the airline for the specific information. Thanks!
Hello i have stop i Beijing. I have Power bank around 100wH, 4 small same batteries 16wH each and one 9wH. I am a loud to go with all of them? [2019-01-08 12:22]

Answer:

Hello! Dear passenger, You can carry these batteries through security without special restrictions. Please consult your airline. Thanks!
Hello My name is Mateusz. I'm from Poland, I have fly to Tokyo. I have stop in Beijing airport. I'm planning to take 72h/144h visa to explore city. I'm traveling with dron, camera and power bank.I'm not planing to fly by dron in China. I have question about that.Do I am a loud to have a dron with me in hand baggage?What's the limit of power in power bank?Is there any the limit of batteries which I can have with me?I'm looking forwar for you answers.Best regards Mateusz Kozbial [2019-01-08 11:17]

Answer:

Hello! Dear passenger, Transit visa exemption policy need to consult the border inspection please call 010-56095400, a single lithium battery must carry less than 100wh of rated energy, can carry. More than 100wh between 160wh need to consult the airline, if allowed. No more than 160wh. In addition, if a single electronic device exceeds RMB 5,000, it shall be declared for specific consultation with the customs 010-12360. Thanks!

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