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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Hello. I have connecting flight in PEK. I will arrive from Kazakhstan to Terminal 2 and will fly in the same night (3 hours between flights) to Indonesia from the same Terminal 2 (by AirAsia). Aviacompanies are different. Should i have to go through passport (border/frontier) control or there is some transit coridor for transit passengers? Do I need any chinese visa for this connecting flight via PEK? And last question: is printed copy of electronic boarding pass will be ok for security check? [2017-02-23 21:13]

Answer:

Hello! Dear passenger, Sorry,we don't have this imformation.There has a 72-hour transit visa for the foreign passengers .You can call the Immigration Department 8610-56095400 to confirm.The printed copy of electronic boarding pass you should confirm with the Immigration Department and your airline.Thanks for your understanding. Thanks!
urgent!!! Dear madam, sir. I come (10th of march) from Madrid to Hongkong to Peking airport T3 with Cathay pacivic CX312. I stay only at the airport about 13 hours, than I go back HongKong (CX347), than to Madrid (Spain)with cathay pacific CX315.Can I stay at transit zone without a Visa. I am austrian Peter Balon [2017-02-23 20:20]

Answer:

Hello! Dear passenger, There has a 72-hour transit visa for the foreign passenger but we don't have the further imformation.You can call the Immigration Department 8610-56095400 to confirm.Thanks for your understanding. Thanks!
Hi We caught a connecting flight at Beijing airport at terminal 3. Security checked our bags, they pulled out my Go pro camera (purple case) They were concerned with my power pack that boosts my i phone. There was a discussion about that and was decided i need to leave with them. I had no problem with that. In the plane i was going to view my photos only to realize my go pro camera was missing. I do believe that there was a distraction with my power pack in order to take my go pro camera. Is there any way someone can look into this? Could it be in lost and found? Thank you [2017-02-23 03:50]

Answer:

Hello! Usually ,if any staff pick it up ,they would give it to the lost and found ,you can call 00-86-10-96158,transfer to lost and found ,consult for more information .We hope they can help you . Thanks!
Hi! My parents will arrive Terminal 3 for a transit flight that departs from the Terminal 2. The transit time is mere 2 hours 10 minutes so I afraid they will get lost in Beijing Airport and will not arrive in time for the departure as they are not speak English well. Is any assistance service available at the airport to meet them at Terminal 3 and escort them to Terminal 2 departure area? [2017-02-22 22:30]

Answer:

Hello! The passenger service center at the terminal can provide a companion service to accompany the elderly who are over 65 years old, but are not sure whether they can provide services across the terminal,you can call 00-86-10-96158, transfer to the Passenger Service Center consult for more information. Thanks!
I checkin my flight to Helsinki (2017/02/23 Scandinavian Airlines) and I have boarding pass in my mobile, is it OK or I must to print my boarding pass and if I must to print where can I do this? [2017-02-22 21:51]

Answer:

Hello! We suggest you print your boarding pass ,and you can print at the airline's check-in counter .The check-in counter usually open 3 or 4 hours before the flight departure ,and close 1 hour before the flight departure , you need to confirm the time with the airline . Thanks!
Hello,will it be possible to confirm if diving regulators are allowed to care through security check during plane change in Beijing airport. I will be having connection in Beijing and would like to make sure that it is possible to care it in my hand bag during security check in airport. [2017-02-22 20:25]

Answer:

Hello! If there is a diving tank, the need to release the gas inside the tank, the security scene to determine no safety problems, no flammable and explosive components, no strong magnetic radioactivity, you can handle the consignment, you and the airline and then ask whether there is Other provisions. Will there be a battery in there? Is the lithium battery or the kind of battery? Thanks!
Hello,will it be possible to confirm if diving regulators are allowed to care through security check during plane change in Beijing airport. I will be having connection in Beijing and would like to make sure that it is possible to care it in my hand bag during security check in airport. [2017-02-22 20:23]

Answer:

Hello! If there is a diving tank, the need to release the gas inside the tank, the security scene to determine no safety problems, no flammable and explosive components, no strong magnetic radioactivity, you can handle the consignment, you and the airline and then ask whether there is Other provisions. Will there be a battery in there? Is the lithium battery or the kind of battery? Thanks!
Hello. The question of what exactly the time the countdown begins stay in Beijing for 72-hour transit visa. We plan to arrive 12.03.17 15-00 landing aircraft, and the flight from Beijing 15.03.17 in 18-40. Whether we go under the terms of the 72 - hour visa, or not? Thank you in advance. [2017-02-22 14:01]

Answer:

Hello! Dear passenger, Sorry,we don't have the further imformation You can call the Immigration Department 8610-56095400 try to confirm.Thanks for your understanding. Thanks!
We have arrived in Melbourne and we have just checked our money. There is 730 dollars missing and we had this before going into security at Beijing. Our bags were checked twice and we believe that the money was stolen from our bags. Can you access the CCTV? We will be flying back in 10 days time. Who do we need to contact when we arrive in Beijing? [2017-02-21 21:07]

Answer:

Hello! Dear Passenger: If you want to access the CCTV,only the police have this right,i cna give you the number of terminal 3 police,010-64530020,you can contact with them.aslo you lost money more expensive,so suggest you call the police. Thanks!
Good afternoon, tell me whether there is a service at your airport quickly pass through passport control? [2017-02-21 20:17]

Answer:

Hello! Dear Passenger: If you want to know something about passport,i can give you the immigration inspcetion number,010-56095400,you can contact with them to ask some information. Thanks!

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