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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Hello. My flight will arrive at 04:10 am and I'll go to Pingyao by train at 07:45 am in Beijing West Station. Is this enough time to catch the train if I'll use the taxi and how much it cost? Thanks [2017-03-24 10:20]

Answer:

Hello! Dear passenger, I'm so sorry because we don't have any information about taxi,it depends on traffic conditions.So maybe you can check this information by other ways.I'm sorry. Thanks for your understanding and cooperation. Thanks!
I need to file claim for baggage damage incurred on Air China flight CA880 from Montreal (YUL) to Beijing. They said we need to contact landing airport baggage departmen. But cannot provide any information as to the number or email. I've checked Air China's website and Beijing Airport website and cannot find anything. [2017-03-22 21:42]

Answer:

Hello! Dear passenger, I can offer you Air China Baggage Inquiry Counter number,and you can make sure futher information with them.It is 010-64558988.Or you can call Air China hotline:95583. Thanks for your understanding and cooperation. Thanks!
Arriving at T2 this weekend via Brisbane/Shanghai/Beijing with involuntary overnight layover at Shanghai.Is there a Trains Ticket office at T2 where I could buy High speed train tickets for Beijing to Xi'an and back? Can I buy Beijing transport card at T2? Will I be able to exchange foreign currency to CNY at T2 Thanks? [2017-03-21 21:18]

Answer:

Hello! We are sorry that Trains Ticket office suspension of business ,you can't buy the train tickets ,you can buy the transport card in the Airport Express of T2, you can call 68345678 to confirm .There is Foreign Exchange counter in T2, you can call 64506428, we hope they can help you . Thanks!
I have beeen trying to book rooms at the terminal 3 hourly lounge for several weeks but the option for booking on your website has been down for maintenance for a long time. Can I get an email contact for the hourly lounge so I may reserve space on June 16th? Thank you. [2017-03-21 11:18]

Answer:

Hello! Dear passenger, We only have Hourly Lounge number,it is 010-64558577.And you can check futher information with them. Thanks for your cooperation and understanding. Thanks!
Can I charge batteries that service my wife's Portable Oxygen Concentrator [2017-03-17 15:53]

Answer:

Hello! Hello, what type of battery does your battery mean? Battery or lithium battery? Thanks!
Hi, in august I'm flying from seoul to peking and then to Rome, with a stopover in the terminal 3 of peking. The time will be 1 hour and 5 minutes, and both flights are with air china. Will I be able to make it in time? Thank you [2017-03-16 20:49]

Answer:

Hello! Dear passenger, Do you need to claim the baggage then check-in again? You can confirm with air china.If you don't need to check-in the baggage again.You can tranfer the flight in the restricted area.There is a transfer hall international flight.But we can't make sure the time.We suggest you to arrange your time.If you need to check-in the baggage again,you may will miss your flight. Thanks!
Hello, We will arrive in Term 3 on Sunday April 2 at 6:30 am (CA 876) and we will depart same day to Tokyo (CA 167) from Term 3 at 12:50 (6:20 hrs transit). We consider a short excursion to Beijing city center. We have Belgium nationality Will we be able to get a 24 hr Visa to leave the airport during the stopover and will the 24 h visa desk be open (will we be able to get the visa) on Sunday at 6:30? What is the expected waiting time to obtain the Visa (we're a family of 5 people) [2017-03-15 16:34]

Answer:

Hello! Dear passenger, On the entry and exit passport visa issues suggest that you consult the Capital Airport border inspection office, contact: 010-56095400. If you have any other inquiries, you can call the Capital Airport 24-hour airport service hotline: 010-96158 consultation. Thanks!
Hi there. I will be flying from Australia to Russia arriving to Terminal 3 at BCA and departing from the same terminal after 6 hours. The flights are not connected, meaning they will be operating by different airlines and I need to get my luggage and submit it again. Will I be able to claim my luggage without proceeding through the customs control at Terminal 3 and submitting my luggage again to my flight to Russia? [2017-03-15 11:54]

Answer:

Hello! Dear passenger, If you should check-in your baggage again you need go out of the baggage claim hall.That means you need go through the Quarantine inspection , the Immigration inspection and the Customs. Thanks!
Hello, I'm flying to North Korea from Bejing Airport. I have dual citizenship and to enter Korea I'm going to use my polish passport. I also have american passport which I don't want to take with me. Is there any place at the airport I could storage the passport and pick it up 5 days later after flying back from North Korea? [2017-03-13 18:14]

Answer:

Hello! Dear passenger, There has Left Luggage counter in each terminal,i can offer you their number,you can check futher information with them.T3:010-64558580. Thanks for your understanding and cooperation. Thanks!
I am are flying from Vietnam to the US with connection in Beijing.I will arrive at Terminal 2. Do I have to find my luggage on the conveyor, then go to Terminal 3? Or the luggage will be carried to the US and I don't have to find my luggage in Beijing? Thank you. [2017-03-12 01:29]

Answer:

Hello! On the baggage problem, it is recommended that you contact the appropriate airline to confirm, under normal circumstances, not in the same terminal transfer need to extract luggage, it is recommended that you check the details of the consultation, so as not to delay your trip. Thanks!

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