Your location :HomeServiceFAQ

Service

Service
FAQ

Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Sorry I mean in carry on baggage, I mixed up the words. It was taken in the security check just before entering the boarding area. [2018-05-26 19:32]

Answer:

Hello! Dear passenger, According to the provisions of security check,it's only can be allowed in your cheak-in baggage.Hope you can understanding. Thanks!
Hello, the knife was in check in bag. It's always allowed to be carried in the check in bag before, but not this time when the security guys wanted to keep it. [2018-05-26 14:15]

Answer:

Hello! Dear passenger, Is this knife was in your cheak-in baggage?And is there any receipt in your baggage? Thanks!
Why did the security check guys stole my small (less than 6cm) Leatherman knife? It should have been allowed, as your instructions say the following is restricted: Knives for daily use (with blade longer than 6cm). And that folding knife/scissors was less than 6cm. Also it has always been allowed to other flights. The knife cost around 450RMB so the unprofessional security check left very bad image of the Beijing airport. [2018-05-25 16:43]

Answer:

Hello! Dear passenger: Please calm down.Is your knief in check-in baggage or carry on baggage ? Thanks!
My daughterarrives on BA 39 tomorrow our time May 25th.. i want to get a hessage to her about hotel because she left het phone on her connecting flight. How can i get a message to her when she arrives at PEK. ?martin stillman. Beechavenue@outlook.com [2018-05-25 01:33]

Answer:

Hello! Dear passenger: Sorry, if your daughter doesn't have a mobile phone, you can only wait for her to contact you. The Capital Airport has a public phone and free internet. Thanks!
Hello, Myname is antipicks,today my significant other had a viagra pill calles TRAMADOL in her possesion. Seeing how she's female and can not achieve an errection. It obviously is not hers! But your not going to budge on getting your money out of us so just how does one bail another out of jail? And or Pay the fines associated with the ol'chinese boner pill? Thank You Antipicks [2018-05-24 21:24]

Answer:

Hello! Hello. We have received your message. This platform is used to handle passengers' inquiries or complaints,your requirement does not belong to the category of passenger service, so we cannot help you. Hope you can understand! Thank you very much!  Thanks!
My partner and I are travelling to Beijing from Melbourne and then onto Athens. We have a 20 hour layover and would like to know if there are any shower and sleep facilities located at the airport? Also, are there any luggage storage facilities available during the time we are out of the airport? Thank you [2018-05-24 13:13]

Answer:

Hello! Dear passenger: We can provide you with telephone number of hourly lounge for details. T1:64540985 T2:64598932 T3:64558577. Thanks!
Hi, on 22 May I took the flight from Beijing to Brussels with Hainan airlines 491 at 1:20h. I have arrived on time in Brussels but my luggage is still in Beijing. What number can I call to ask questions about it please? The Brussels airport said that it will be on the flight of today but I call them and its not arrived. Its still in Beijing. I want to contact Beijing to ask about that. [2018-05-23 17:05]

Answer:

Hello! Dear passenger, You need contact with the Baggage inquiry counter of Hainan airlines in Beijing airport ,you can call 010-64590648 and ask them for help.Or you contact with Baggage inquiry counter at your arrival airport. Thanks!
Is there any hotel inside the airport terminals ? Coming from Sydney to Zurich on 1st June, I have 8 hours stop over and I'd like to relax. [2018-05-21 23:21]

Answer:

Hello! Dear passenger: Hello!There is the Hourly Lounge inside the terminal.The detail information you need to contact with the Hourly Lounge to check.Their tel:0086-10-64558577.Or maybe you can log into our official website to check the information.The location in T3 at the 2F beside the exit C. Thank you for your understanding. Thanks!
Hello , I would like to know if you cut send me a founded lost object.I will pay the post.Thanks in advance [2018-05-21 21:15]

Answer:

Hello! Dear passenger: Hello!The detail information you need to contact with the Lost& Found center to check.You can call 0086-10-96158 to transfer to them. Thank you for your understanding! Thanks!
Hi, I missed my flight from yesterday but my luggage went straight to Beijing aiport without me. I will reschedule my flight againr. Where can I go to get my luggage? My luggage will be there at May 21.. 5pm Flight CA 880 Montreal to Beijing. My name is Hanlyn Barlomento. [2018-05-21 16:54]

Answer:

Hello! Dear passenger, If your luggage has arrived at the capital airport, CA is the flight of Air China, the number of baggage inquiry of Air China is 64558988, you can contact them. Thanks!

Results2227| All223Page

|

First

|

Prev

|

1Page

| Next| Last

  • 144 hours
  • 第一届首都机场中国服务之星

Telephone

Weather

Security Check-in

Airline Company

Foreign Exchange

Copyright