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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Hi We have 10 hours layover in November 2017 in Terminal 2. I understand that the Pay Lounge option is the best to have a shower and change cloth. Can you send me please an email or telephone to make a reservation ? thank you [2017-08-20 14:42]

Answer:

Hello! Dear passenger: If you would like to book a terminal lounge in the terminal, I can provide you with your telephone consultation and booking, T2: 00-86-10-64598932 or 64598943 Thank you for your understanding and cooperation Thanks!
My HKD3000 worth of Bose noise reduction headphones was take out from my hand luggage without my knowledge during security and was not returned to me. I just left the airport this afternnon and will return in 2 weeks time. Can you please help to retrieve? [2017-08-18 17:36]

Answer:

Hello! Dear passenger, maybe you can call 0086-10-96158, transfer to the lost and found ,consult for more information ,if you think it is stolen, you can also call the terminal police station ,64530020,we hope they can help you . Thanks!
Hi, My flight arrives after midnight. I need to go to downtown Beijing to Dongzhimen. Are taxis available? How much is the cost? I think the bus and train are at night time? Thank you! [2017-08-17 22:28]

Answer:

Hello! dear passenger: Taxi are on their own to the airport line, pick up the guests, you can arrive after the designated place to line up, the cost is no Remarks, you can check the Internet, you can also consult the airport bus ticket counters, whether to the city Of the bus, thank you for your cooperation and understanding Thanks!
hi, is there a 24 hours money change facility at the airport? my flight arrives after midnight. [2017-08-17 21:45]

Answer:

Hello! Dear passenger:There is the money change in terminal,and work for 24 hours,you can ask them for help anytime. Thanks!
Hello ! What are my options for WIFI at the airport if I don't have a chinese phone number? Thanks! [2017-08-17 12:14]

Answer:

Hello! If your mobile phone number has an international roaming feature, you can also receive an international SMS containing your verification code. You can also go to the terminal in the terminal to scan your passport, get a free online account, T2 WiFi customer service is 400-650-0311, you can also consult more information. Thanks!
I am coming on Egypt Air on Tuesday 2017/08/07 authority was confiscated 5 powerbanks from my bags.please if i have any way to return this powerbanks [2017-08-14 14:59]

Answer:

Hello! Dear passenger: Hello! According to the regulation of Civil Aviation Administration of China,the powerbanks can not in your check in luggage.So if it in your check in luggage,our security check staff would removed it and send to the relevant department for recycling.Because these items are very dangerous for keeping.So there is no department for keeping these items. So you can not able to get it back. Thank you for your understanding! Thanks!
Hi, Could you please inform me where can I find information about refund receipt in English? I mean terms, which kind of receipt it should be and so on. Kind regards, Victoria [2017-08-13 16:46]

Answer:

Hello! Dear passenger We've recieved your message,but could you please give us more information about what kind of return receipt?We're sorry that we don't really know what's your mean.We're look forword your reply.Thanks for your understanding! Thanks!
I will be purchasing a ticket online for a flight from PEK to TUL very soon. I have no way to print the confirmation. What do I actually need to have with me, when I arrive at the airport, to receive my boarding pass/ticket? Thank you! [2017-08-13 11:53]

Answer:

Hello! Dear passenger:You need to contact with your airlines ,because they have these information. Thanks!
I will arrive PEK on Air Canada flight AC029 at 2.10pm on Sep 15 and fly out of PEK to Saigon on China Southern Airline flight 3116 at 7.30am on Sep 17. Would you advise me if I am qualified for 72 hour visa free stay in Beijing? Can I stay at any hotel in Beijing? where should i book tours to visit tourist attractions in Beijing such as the Great Wall, Summer Palace etc?? Thank you [2017-08-13 04:46]

Answer:

Hello! If you want to consult about the visa , we don't have the information ,the immigration office is responsible for it ,so you can call 00-86-10-56095400 to consult for more.T3 terminal also has hotel reservations, travel advice counter, you can provide you with a phone, you can contact the specific details, 00-86-10-64532617, 13121195558 ,we hope they can help you. Thanks!
Hello, I lost my baggage on August 10 at around 12:40 after security check at terminal 3, because I was in a great hurry to get to the gate (when I passed security check, closing time had already passed) Is there any way to reclaim it? It's a carriable size black color bag, and I can exactly tell what's inside. Please help to find this bag or give me a phone number to directly talk to the director. Thank you. [2017-08-11 09:52]

Answer:

Hello! If you lost your hand luggage in T3, you can call 00-86-10-96158 , transfer to the lost and found ,then cousult for more information. Thanks!

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