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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Next year in April I will be traveling from Beijing to Sydney. I will be at the airport quite early so I would like to know if you have showers available to the public? Thanks Rick [2017-09-24 10:21]

Answer:

Hello! Dear passenger:There is the Hourly room in terminal,you can have a shower in this room,i can give you their number to ask them for help at T2 number is 010-64598932 and T3 number is 010-64558577. Thanks!
please can you tell me what the rules are for carrying an epipen (a medical device for injecting a measured dose or doses of epinephrine by means of autoinjector technology most often used for the treatment of anaphylaxis) onto a flight at BCIA? Eg for London Heathrow only a doctor's letter is needed. [2017-09-22 22:08]

Answer:

Hello! Dear passenger:If there is the lithium battery in your equipment,if sure your lithium battery less than 100wh can carry, more than 100wh between 160wh through the airline agreed, to more than 160wh can not carry,if not you can take it in your baggage. Thanks!
I have an 11 hour stoop over in terminal 3 in december. Can we explore all three terminals while we wait? We have been looking at the hourly lounge, i have emailed and rang the phone numbers but havent had any response. Please can you tell me if this is like a hotel room (with a bed and bathroom), the price, and how and whether we have to book. Have rung the numbers you have previously given others, but it is not going through or no one answers. We are travelling from the UK. Thank You [2017-09-22 01:01]

Answer:

Hello! If you want to know the information about the hourly lounge and want to reserve the room, we can provide you with the telephone numberof the hourly lounge. You can contact with them to get more information. TELE:8610-64558577/64532621 Thank for your cooperation and understanding! Thanks!
Hi. Is it allowed to carry Rice cooker as hand carry item from Beijing to Copenhagen flight and onwards connecting flight on sas to Bergen. I am not sure if electric Rice cooker is allowed through security control as hand carry item. It does not contain any battery. I appreciate for quick help. [2017-09-21 22:58]

Answer:

Hello! The electric rice cooker goes through the safety check without any safety hazards, no strong magnetism, radioactivity, radiation, you can chack in it and as a handle baggage carry on the cabin, I suggest you contact the airline to confirm again。The telephone number of SAS is 8610-85276100,you can contact with them to get more information. Thank you for your coopration and understanding! Thanks!
Hello,I lost my personal bag at the Security Check when we landed in Beijing Capital International Airport on September 19, 2017(2days ago),we almost missed our flight back to the US because of it. Please can someone help me to send it back to my address and I will pay for the shipping cost.Thank you and I hope someone can help me with this. [2017-09-21 22:04]

Answer:

Hello! Dear passenger, If you lost the baggage on the counter,the staff find it they will take it to the lost and found.You can call the hot line of Beijing Airport 8610-96158 then transfer to them. Thanks!
Hi I plan to go to Beijing in December and will stay in the city. My flight will arrive late around midnight. What time the shuttle bus will stop? [2017-09-21 08:37]

Answer:

Hello! Dear passenger: Airport bus has a night route is the West single line, to the end of the day the end of the domestic flights will stop. One is the princess grave line, to six in the morning, but only the third terminal there, the specific information to provide you with a bus call you confirm,number is 010-64558720,010-64594378,thank you for your understanding. Thanks!
HelloI arrive in Beijing on December 4 at 5:00 (Terminal 3) and I have Shenzhen connection at 8:30 in Terminal 1How do you get from one terminal to another?how long it takes? [2017-09-20 18:51]

Answer:

Hello! You can take the inter-terminal free shuttle bus from T3 to T1 ,it will takes you about 15 or 20 minutes on the road ,if the traffic is good . Thanks!
Hello.I soon go on a trip, and will be transit at your airport. I use an electronic cigarette. Can I bring in the luggage liquid for an electronic cigarette that does not contain nicotine? I read that on the territory of China there are restrictions on liquids for electronic cigarettes. [2017-09-18 21:37]

Answer:

Hello! Dear passenger, Security for electronic cigarettes are required. First of all you have to confirm what kind of electronic cigarette battery, if it is a lithium battery, the above must have a clear logo. A single lithium battery rated energy does not exceed 160Wh, 100Wh the following can be directly with; 100-160Wh need to agree with the airline to bring. Separate battery can only carry can not be checked, each with up to 2. The battery is inside the device and can be brought with you. Smoke oil needs no flammable and explosive ingredients, seized no safety problems, a single bottle of smoke can only be checked, the smoke inside the equipment can carry on.You have to check with the airlines and the other airport whether there are other requirements. Thanks!
Hallo ! I ve just flown Tokyo Beijing Milan flight and in Tokyo the duty free informed me that I cannot bring with me 1 bottle of sake .. is it possible ??? I ' be flown lot of transfers airlines and nobody has never did it ... can you explain me why ? Thank you ! [2017-09-18 05:04]

Answer:

Hello! Dear passenger:If you arrival our airport. You can carry no more than 750ml of wine, no more than two bottles. More than 1000ml, need to handle,when you transfer. Thanks!
Hello, My return flight is From Brussels to Beijing, Beijing to Brussels. Same day arrival to Beijing I have one way flight to HongKong, this case can I have 72 hours Visa free? [2017-09-18 03:09]

Answer:

Hello! Dear passenger:You need to contact with the Frontier Defence Office,the number is 010-56095400,you can ask them for help. Thanks!

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