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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Greetings everyone,im going to travel von Frankfurt(Germany) to Vietnam but we stay 20 Hours in Peking.My passport is from Colombia but im living actually in Germany. We go to Peking to Vietnam, i dont want to stay at the airport all the 20 hours. Do i need a Visa? or can i get my Visa at the Airport? Thanks for your help! [2018-07-16 19:59]

Answer:

Hello! Dear passenger , I am sorry to tell you that we do not have this information,you can call 00-86-10-56095400 and ask them for help . Thanks!
May I know the location of 72hr visa free transit counter in all your Terminal 1, 2 and 3? Thank you! [2018-07-16 11:04]

Answer:

Hello! Dear passenger, Thank you for your letter. International flights only have Terminals 2 and 3. The 72-hour transit check is handled by the border defense department. The telephone number is 56095400. You can try the consultation. I wish you a pleasant journey Thanks!
Dear sir, I just came from Beejing to Ulaanbaatar by flight number by OM224. I forgot my iPhone with 2 visa cards at the chair infront if the TV. I hope someone gave it to lost and found. My is written on the visa cards. I hope you can contact me through my wifes mobile 97699110366. [2018-07-16 00:56]

Answer:

Hello! Dear passenger, If you lost the item in the terminal you can try to contact with the lost and found.If the staff find it they will take them to the lost and found.You can call the hot line of Beijing Airport 8610-96158 then transfer to them.Thanks for your understanding. Thanks!
Dear Sir or Madam, My Director MrREVIS had a leg operation a couple of weeks ago, and he walks with crutchs, not on a long distance. Therefore I wanted to know if I provide you his phone number, could you make sure that someone will be waiting him at the airport at the taxi / deposal area? Best Regards, Milena [2018-07-13 22:15]

Answer:

Hello! Dear passenger, You can rest assured that the taxi waiting area of the airport is very close to the passenger arrival area, and there will be a taxi dispatch to transfer the taxi to the scene to pick up the passengers. Thanks!
Hello, what time does luggage drop off for flight CZ345 open? [2018-07-12 20:08]

Answer:

Hello! International flights start 3 hours before departure and end 1 hour before departure. Thanks!
I've been working with FedEx international to have my found items shipped back to me in United States. Please email me so I can give you details on the RPI shipping information. [2018-07-11 23:30]

Answer:

Hello! We are sorry that we don't have the information.You can call the 24-hour service hotline 010-96158 of the capital airport to contact the lost and found office for information about the lost property.Thank you for your understanding and support. Thanks!
Can I carry a USB charging portable blender in my main (checked in )luggage ? [2018-07-11 15:00]

Answer:

Hello! Dear passenger: If your USB charging portable blender is making use of the electricity, and it has no security issue, you can take it in your check-in luggage. If it has the lithium battery, and the single lithium battery, you must be take it in your carry on luggage. And you also can contact with your airlines to confirm this question. Thanks for your understanding. Enjoy your flight. Thanks!
Dear all, I'm travelling from AMS PEK flight CZ346 to PEK TYN MU5292 on July 22nd. Is it possible to arrange a private meet and assist transfer from the arrival gate flight to the domestic gate flight ?Thank you [2018-07-10 19:24]

Answer:

Hello! Dear passenger, The airport has a caring service, but only for special passengers, can you provide you with the need to call 00-86-10-96158 to transfer to the passenger service center, or you can ask for your airline consultation. Thanks!
My powerbank was taken from the main luggage after check in. They had left a letter inside the bag. How can i get the powerbank back? [2018-07-09 22:05]

Answer:

Hello! Dear passenger, Sorry, according to the "Regulations on the Administration of Transportation of Dangerous Goods of China's Civil Aviation", "Rules on the Security of Civil Aviation Airports" and "Contract Law of the People's Republic of China" stipulated by the Civil Aviation Administration of China, it is forbidden to carry checked treasures, lithium batteries and fires in the trunk. And other items, Capital Airport Security will conduct strict security checks on checked baggage, remove prohibited items, and issue Passenger Notices. The consequences will be borne by the passengers themselves. Therefore, it cannot be retrieved after removal. I hope you can understand it. Thanks!
I am making a stopover for 4 hours at Beijing Capital intl. airport before traveling to Seoul.I read that there is no smoking within the airport, but that there are smoking areas outside. Is it possible to step outside and smoke, without entering the country? [2018-07-08 20:36]

Answer:

Hello! Dear passenger: Sorry, according to the Beijing Tobacco Control Regulations, there is no smoking room in the terminal building. If you want to smoke, you can only go outside the terminal building. Thank you for your understanding.Enjoy your journey! Thanks!

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