Your location :HomeServiceFAQ

Service

Service
FAQ

Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Hello:hope you are happy well. I was at security check on june 22nd 13:00 , i was checked very throughly, i left my camera at security check.pleas help me it has all my pictures in china. I was the passenger that had a camping watch with a sparker that was changed. I am grateful for any help. Best regards zavash zarei [2017-06-23 19:07]

Answer:

Hello! Dear passenger We're really sorry about that you lost items at the Beijing Airport,but we suggest you contact with the Lost and Found department of Beijing Capital Airport,we suggest you can call 8610-96158,the airport hotine,the staff will put you through to the Lost and Found.Hope we can help you and if you have any other questions please mail us back. Thanks!
Hello, Sir. How can I book houly lounge located in Terminal 3? I treid to call the number in your website, but it didn't work. Please let me know, other option. [2017-06-16 13:37]

Answer:

Hello! The domestic timing lounge in T3 is 64558577, on the second floor , the international one is 64532621 ,near the E10 boarding gate . Thanks!
i plan to transfer via beijing airport, what is the minimum connection time? thanks. [2017-06-12 15:35]

Answer:

Hello! Dear passenger:Which terminal do you transfer ? International or demastic? Or you can call 010-96158 for ask help. Thanks!
I'm a US citizen who will be traveling from Houston, TX, to Nanjing, China. I will have a 4 hour layover in Beijing. Can I purchase a SIM card to use with my mobile device at the airport? [2017-06-12 03:45]

Answer:

Hello! Dear passenger: If you only stay in Beijing for 4 hours, it is recommended that you go to Nanjing to buy SIM card.But if you want to buy SIM card of Beijing, you can go to the Terminal 2 on the 1st floor of the mobile business hall to buy one. Thanks!
Hello. We will be 4 people stopping for 12 hours in Beijing Airport before our next flight. We arrive at 12.35 on 23/12/2017 and leave at 1.00 in the morning on 24/12. We would like to reserve beds to sleep, in the airport. Please could you tell me if this is possible, and the prices. MANY THANKS [2017-06-09 05:27]

Answer:

Hello! Dear passenger Inside the Terminal we have the hourly lounges,you can have a rest there,and we can offer you their number you can ask some detail and make a reservation with them.The number:Terminal 1:010-64540985,terminal 2:010-64598932;Terminal 3:010-64558577/64532621.Hope you have a good trip and if you have any other questions please mail us back! Thanks!
I am an Indian traveling to Beijing with a valid Chinese visa. I plan to go to Macau from Beijing Airport via Hong Kong airport through Ferry terminal at Hong Kong airport as this channel doesn't involve immigration check at Hong kong as i do not have hong kong visa. As you know that Indians visiting Macau can get OnArrival Visa, what documents should I show at the Beijing airport?I am traveling to Hong Kong via China Southern Airlines (AIRLINE PNR:NTGR6R) attached ticket. Thnaks. [2017-06-08 21:04]

Answer:

Hello! Sorry,if you take international flight,the Immigration Department will check your document.We don't have the further imformation.You can confirm with them ,the number is 8610-56095400.You also can contact with your airline to check whether they have other regulation.Thanks for your understanding and cooperation. Thanks!
I am an Indian travelling to Beijing (stay in Beijing for one week) and then Macau through Hong Kong airport by the Ferry service provided by the Hong Kong Airport. As you know, Indians get an onarrival visa for Macau. I have booked a ticket from Beijing to Hong Kong with Chinese Eastern Airlines. So, my query is what documents should I show at the Beijing airport for me to go Macau from Hong Kong airport through ferry service. It is written that hong kong ferry service will not pass through immigration check as we are not entering Hong Kong airport and going to Macau. what is the procedure ? [2017-06-08 20:58]

Answer:

Hello! Dear passenger, Sorry,if you take international flight,the Immigration Department will check your document.We don't have the further imformation.You can confirm with them ,the number is 8610-56095400.You also can contact with your airline to check whether they have other regulation.Thanks for your understanding and cooperation. Thanks!
Hello, what time is the earliest we can drop our bags off if we use online check in for a flight that departs at 01:30am with Air China? Thanks. [2017-06-07 20:59]

Answer:

Hello! If you take the CA's international flight ,usually ,the check in counter close 1 hour before the departure time .You need to confirm with the airline ,you can call 00-86-10-95583 ,we hope they can help you. Thanks!
hello. i lost my mobile on 5th may. my flight was 01:50am to barcelona.gate number was ES9 . i forget my mobile on the recharging table. Did you find it? I try to call 00861096158 but could not though the operator. so i ask here. I am waiting your answer. thank you. [2017-06-04 15:06]

Answer:

Hello! We suggest you call 00861096158 again, transfer to the lost and found, maybe they are very busy ,or you can also search the www.BCIA.com.cn ,some of the article in the lost and found counter ,would be shown on it ,but it is in Chinese ,you can try to search . Thanks!
Hello, I am an US citizen with USA passport. I am traveling from Washington DC to Tokyo, Japan. I then travel from Tokyo to Beijing then back to Washington DC. Do I qualify for the 72 hour free transit visa for Beijing? Thank you. [2017-06-03 03:33]

Answer:

Hello! Dear passenger, Sorry,we don't have the further imformation.You can call the Immigration Department 8610-56095400 to confirm. Thanks!

Results1864| All187Page

|

First

|

Prev

|

1Page

| Next| Last

  • 招商
  • 第一届首都机场中国服务之星

Telephone

Weather

Security Check-in

Airline Company

Foreign Exchange

Copyright