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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Hi, is there internet or wifi services available on T3? I would like to use emails to contact my family, or even internet based call. Is it correct that certain social medias are not permissible to be used in China Airport? [2018-09-19 05:03]

Answer:

Hello! Dear passenger, hello.The Capital Airport has a wifi service. You can use the mobile phone to directly search for Airport Free WiFi or the self-service numbering machine in the terminal building to obtain an account. The third one can use Wi-Fi WeChat one-click access to access the Internet. You can also ask the airport staff for help. If there are any restrictions on use, I suggest you try it. You have not received any notification of restrictions on use. Thanks!
My friend KAty Johnston just departed and left her ukelele a musical instrument or small guitar in terminal 1. In this multI colored case there is her wallet also. It is Charles and KEITH Pink and blue wallet with credit cards and an English Divers Licsence. She believes she left it by a water machine. Please help. [2018-09-18 22:51]

Answer:

Hello! Dear passenger, The airport staff of the capital will collect the lost property of the passengers to the lost and found office. You can call the 24-hour service hotline 010-96158 of the capital airport to contact the lost and found office for information about the lost property. (or log on to the website of the capital airport www.bcia.com.cn for information on lost items.) .Thank you for your understanding and support。 Thanks!
Hi! I will transit at Beijing airport from London, Heathrow to my way to Tokyo. I bring a 144Wh certified battery pack with me as carry on. I just wanted to confirm that this will not be confiscated at transit (since I read some scary stories online). I'm flying with Air China. Best regards, Johan [2018-09-14 16:52]

Answer:

Hello! Dear passenger, 1, charging treasure must be carried for personal use by travelers. 2, charging treasure can only be carried in hand luggage or carry, is strictly prohibited in checked baggage. 3, charging treasure rated energy does not exceed 100Wh, without the approval of airlines; rated energy of more than 100Wh but not more than 160Wh, after the airline approved before carrying, but each passenger shall not carry more than two charge treasure. 4, is strictly prohibited to carry more than 160Wh rated charging treasure; prohibited without carrying the rated energy but also failed to calculate the rated energy by charging other parameters Po. 5, may not use the charging treasure during flight to electronic equipment charging. For charging treasure with start switch, always turn off charging treasure during flight. Thanks!
I am hold indonesian passport, Do i need to apply the china visa? if i do the transfer in beijing airport, my flight is CA186 from taipei to beijing 16:40pm then transfer in beijing airport for 10 hrs then next flight is on 02:50am to Vienna by CA841. [2018-09-14 13:37]

Answer:

Hello! Dear passenger, If you have any question of your visa,we suggest you can contact with Immigration Inspection of our airport.You can call 0086-10-96158 to contact with them,and get some information. Thanks!
I lost my camera go pro 6 the 09.13.2018 at 2am at the top of the area E57. I informed the staff of airchina and they called the lost and found service. But now I dont know if they have found it, they don't have informations from me for contacting and I can't call the lost and found service. Can you help me please ? [2018-09-13 16:35]

Answer:

Hello! Dear passenger, The airport staff of the capital will collect the lost property of the passengers to the lost and found office. You can call the 24-hour service hotline 010-96158 of the capital airport to contact the lost and found office for information about the lost property. (or log on to the website of the capital airport www.bcia.com.cn for information on lost items.) .Thank you for your understanding and support。 Thanks!
Hi, I'm flying from Amsterdam to New Zealand with two stops in China. My Flights are CZ768 (AMS PEK), CZ3102 (PEK CAN) and CZ617 (CAN CHC). But nobody can tell me if I need a visa (I'm not leaving the airports) and if I have to go trough customs. I even don't know if my luggage can go straight to CHC or do I need to pick it up and check it in? [2018-09-12 22:12]

Answer:

Hello! Dear passenger: Capital Airport has implemented a 144-hour transit visa-free policy for some countries. For more information, you are suggested to contact Border Defense Consulting Department at 86-10-56095400,and if you want to know your buggage can go straight to CHC,you need to ask your airlines,The China Southern Airlines phone number is 86-2086682000.You can contact them to confirm.Thank you for your understanding. Thanks!
to whom it may concern, i am a Malaysian and planning a trip to USA. i shall fly from singapore and change plane at Beijing airport. , coming back i shall also need to change plane at Beijing airport. do i need multiple entry visa ? [2018-09-12 16:45]

Answer:

Hello! Dear passengers: On the issue of visa, we recommend you contact the border for advice. We can provide you with the phone number 010-56095400. At the same time, we recommend you contact the airline for double check to make sure everything is under your control. Thank you for understanding and your support. Thanks!
Hi,I was travelling to India from Beijing with AIR CHINA Flight CA 947 on 10th Sept. I had Duty Free Liquor packet with me which I bought from Delhi Duty Free when I was travelling to Beijing from New Delhi on 30th Aug 2018 with CA 948. I was told to deposit the same with Custom team and collect the same from PASSENGER SERVICE CENTER, Hall C,T3 C when I will fly back to India. But on 10th Sept I was denied carrying the same in the cabinet because it is not allowed. I was not aware of this rule. Now my Duty Free Liquor bag is lying at Beijing Airport with PASSENGER SERVICE CENTER. Do help me [2018-09-12 14:52]

Answer:

Hello! Hello,dear passenger: If your item was not taken away at the time, have you ever temporarily stored in security? If you have temporarily stored in security ,we will provide you with the phone number of T3 passenger service center security temporarily storage department, 00-8610-64556749, please call for details, thank you for your understanding and support. Thanks!
Re:[2018083001:55][2018082916:41][2018082819:59][2018082801:26] [2018083018:38]Dear officer!I've read your replies without substance and extracts from the requirements, that I've already known by heart,for a long time. Take care of the good reputation of your airport and tell me the official email address where I should write a complaint, so that they can explain me clearly on what grounds my battery, which parameters were in compliance with the requirements, was withdrawn from me. And who will compensate its loss for me? Please don't provide me with the telephone numbers. Thank you. [2018-09-11 19:51]

Answer:

Hello! Dear passenger, I am sorry to have an unpleasant experience at the Capital Airport. If you want to make a complaint, you can send the complaint to our service email address:service@bcia.com.cn Thank you for your understanding and cooperation. Thanks!
Hello, I took CA882, 8th sep, from SVO to PEK. and I left bluetooth keyboard in the cabin.(the keyboard looks like long stick because it's rolled, and black color) I had to take next flight so I didn't have enough time to get it back. one of my friend called to lost and found center at terminal 3 for me, and he confirmed that my keyboard is at lost and found center but they can't send it to South Korea. so I wonder if I have a adress in China, Can you send it to the adress? I don't have an adress in China but my mother's friend has. if you can, I'll send you her adress. Thank you [2018-09-11 18:16]

Answer:

Hello! Dear passenger, We suggest you can contact with lost and found to ask mailing service. Thanks!

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