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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
hello there, I will be traveling to asia in February with a group of friends. We have a long layover in Beijing(15hrs) and i wanted to know if we needed a visa or is there any requirement that we would need to leave the airport. please help. thank you! [2018-12-19 09:14]

Answer:

Hello! Dear passengers: On the issue of visa, we recommend you contact the border for advice. We can provide you with the phone number 010-56095400. At the same time, we recommend you contact the airline for double check to make sure everything is under your control. Thank you for understanding and your support. Thanks!
We had connecting flight to Los Angeles and I lost 2 cases with Jewelry. Probably at the security check pint as we were asked to take everything out of the bags. first jewelry back was black soft fabric, circalish shape. Second bag was pink color, rectangular. Please help us locate it as some of the jewelry has a sentimental meaning. [2018-12-18 10:06]

Answer:

Hello! Hello, if you have left at the airport security check, there will be staff to pick up the lost and found in the airport will be handed in to the airport lost and found, you can call the airport hotline to transfer to the airport lost and found information, the phone number is: 010-96158. Thanks!
Dear representative: I have lost my iPhone 6S in the female restroom near baggage claim 19 on Dec 13,2018 around 8:30pm. I have a black leader phone cover. Please contact me via email. Thank you. [2018-12-16 14:40]

Answer:

Hello! Dear passengers: The Lost and Found Department is in the T2 and T3. Or you can call the airport hotline: 00-86-10-96158. Then transfer to the Lost and Found Department for the details. Thank you for understanding. If you cannot get through, dial the phone numbers: 138-1012-9974 (T3) 138-1012-9924 (T2) Thank you for understanding and your support. Thanks!
I'm sorry. I losted my iPad and Xiomi Phone on the security control area near the gates E, Terminal 3. My chienese colleges didn't touch witch Lost/Found department in Airport. Please, write full tephone number for international call. Thanks. [2018-12-16 14:07]

Answer:

Hello! Dear passengers: The Lost and Found Department is in the T2 and T3. Or you can call the airport hotline: 00-86-10-96158. Then transfer to the Lost and Found Department for the details. Thank you for understanding. If you cannot get through, dial the phone numbers: 138-1012-9974 (T3) 138-1012-9924 (T2) Thank you for understanding and your support. Thanks!
Hey. I am in China and going home. I am wondering how I go about exchanging my CNY to NOK. Is it best to bring my CNY in cash or by card or wechat? Where can I exchange it? [2018-12-15 22:50]

Answer:

Hello! Hello, there is a foreign currency exchange office in the airport terminal. Which terminal you are departing from, it is recommended to consult in advance. Thanks!
Hello,I believe I left a bag of luggage at security in Terminal 1. I am an English speaking American and would like an email to contact Lost and Found to determine if my luggage was found and can be shipped to me. Thank you. [2018-12-13 06:30]

Answer:

Hello! Dear passenger, Sorry, there is no email address for lost and found, you can only contact by phone, 96158/13810129924, working hours are 24 hours, you can contact Thanks!
Is there a shop in the airport where I can buy an electric converter adapter for USA devices 110v? [2018-12-10 18:10]

Answer:

Hello! Dear passenger: There is a convenience store in the terminal building, you can ask if there is a conversion plug, and you can provide a business phone call to confirm.TEL-18800103131. Thanks!
I lost a present in a red bag (枸杞子,頸巾) at around 16:30 at the E area in a toilet whilst awwaiting boarding of Cathay airline to Hong Kong on Dec 9. Please kindly advise if it was found. My contact is wechat 'ehon'. [2018-12-10 15:18]

Answer:

Hello! Dear passenger, If you have any lost items in our terminal.If any staff found it they will pick up them to the lost and found of terminal.You can call +86-10-96158 to contact with them and ask some help. Thanks!
I was wanting to know the contact information to get compensated for my trip. I didn't file a police report like I said because no one spoke English. [2018-12-10 10:37]

Answer:

Hello! Dear passenger, Hello, please tell us your question in detail. As you describe it, I am not sure what your problem is. Thanks!
I am wanting to book my family in for the hourly hotel on the 13th of December from 7:30am for 7 hours. Can you book us in ? [2018-12-08 11:07]

Answer:

Hello! Dear passenger: We could provide you with telephone number of hourly lounge . T1:64540985 T2:64598932 T3:64558577. Thanks!

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