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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

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We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Dear Beijing Airport Team,Please know my brother was travelling from Beijing to Mumbai on 25th May with flight number CA889 19:40. And during the security check he had to remove his wallet and belt and put it under the box, however when he finished the check he did not collect his wallet by mistake.I would appreciate if u can check with the lost and found team and let me know we will accordingly get it arrangeThe wallet had some US Dollars, some Indian currency and few Chinese Yuan he even had my brother drivers licenceBelow are the details of my brotherSalim Shaikh Gulam HussianFlight [2017-05-26 23:50]

Answer:

Hello! You can call 00-86-10-96158, transfer to the lost and found ,then consult more information about that ,we hope they can help you . Thanks!
My wife and I have worked in China for a year and now we are going back home with a lot of presents for our friends and family. As we are taking three suitcases back as checked luggage, do you think it will be a problem if we pack all our gifts in one suitcase? Or is it better to put a little bit in every suitcase? We have a lot of chopsticks and little things like clothes or fridge magnets... But they take up one whole suitcase... Also, in a beer museum we got a beer bottle with our picture on it, is it possible to put it in checked luggage? [2017-05-25 11:45]

Answer:

Hello! If you take international flight, the specifications and weight of the checked baggage are specified by the airline and you need to confirm with the airline about how you put the gift .If the magnet has a strong magnetic can not bring, you can put the beer bottle in the checked luggage, as long as there is no security problem, the packaging is intact. Thanks!
Hi there, I am planning on booking a flight to New Zealand, and one of the layovers is at the BCIA. It's just under 9 hours so that's a fair wait. I'm wondering whether I would be able to leave the airport and explore some of Beijing while I wait rather than just sitting in the airport. Any information would be helpful! Thank you! [2017-05-25 00:17]

Answer:

Hello! Hello,dear passenger; If you want to consult about visa ,the immigration office is responsible for it ,so you can call 56095400 to consult for more information .We hope they can help you . Thanks!
Hi,I'm flying in Beijing through Beijing Capital Airport. I will stay in city only for 48 hours, then I will travel to third world country. Do I need to apply for transit visa before arrival or after landing in Beijing? Thank you for answer! [2017-05-23 22:09]

Answer:

Hello! We don't have information about that ,the immigration office is responsible for it ,so you need consult with them ,the phone number is 56095400 ,we hope they can help you . Thanks!
I am Egyptian. I am going from Deagu airport (TEA, south Korea) by Air China to Cairo (Egypt air) through a transit in Beijing airport.I have as asked Air China call center and they said that I have to claim my baggage from Beijing airport then recheck in again. Do I need to do this ? why baggage can't be transferred directly to Egypt air ? in it is correct, do I need VISA to go through immigration to baggage claim area? [2017-05-22 16:28]

Answer:

Hello! Dear passenger: Whether your luggage can be shipped directly to your destination, you need to contact your airline.About the visa problems suggest that you consult the airport border inspection department, contact: 010-56095400. Thanks!
We are Thai 16people.Our flight ticket from Irkutsk(Russia) to Bangkok(Thailand).We will transfer at BCIA .By this itinerary,S7509 18JUN IKT PEK 0155 0440 CA979 18JUN PEK BKK 1935 2340.We flight 2 airlines.They will not check thru our luggages,so we have to take our luggages and check in again.(12 hours for connecting flight).We check in BCIA web,show as connecting flight in 24 hours,can get temporary VISA then We have to check with you for make sure about VISA ,we have to do visa or not?.Thank you [2017-05-22 16:04]

Answer:

Hello! Dear passenger: About the visa problems suggest that you consult the airport border inspection department, contact: 010-56095400. if you have other questions, you can call the airport the airport 24 hours service hotline: 010-96158 consulting. Thanks!
I have left my red diary book in the flight taken today with flight details and my personal details as following:My name: Lim Mei ZheePassport number: A28001229 Contact number: 60172966810Flight taken: CA 1852 from Taizhou to Beijing airportFlight date: 21 May 2017 (Sunday)Flight seat number: 14CP/S: I will be back to Beijing airport on coming Tuesday, 23 May 2017 for a departure flight. Please let me know how can I collect back my belonging if you manage to find it out for me, appreciate it.Thank you. [2017-05-21 19:33]

Answer:

Hello! Dear passenger, There has Lost and Found at the airport,if somebody find it,they will hand it to there.You can call the airport hotline 010-96158 to check this information. Thanks for your understanding and cooperation. Thanks!
Hi! My mom is flew from NAIA Manila PH to Peking, Beijing, Capital this morning. As seen in Air China's flight, the plane has landed safely 11:02am. Beijing is her connecting flight to Vancouver, Canada. We cannot contact her since she landed in China. We were wondering if ther is any way you could connect us to her? [2017-05-20 13:37]

Answer:

Hello! Dear passenger, I'm so sorry because we don't have passengers' information,only the airlines has.And there is no announcement at the airport,so you can try to contact with the airlines which your mom take. Thanks for your understanding and cooperation. Thanks!
Hi, how much do you charge per hour for the hourly lounge at the Terminal 3 domestic arrivals hall? [2017-05-19 03:46]

Answer:

Hello! Hello,dear passenger; Maybe you can call T3:010-64558577, because we don't have the email address of them. Or you can try to search the www.BCIA.com.cn to see whether you can book on it . The timing lounge is like the hotel ,it has room ,bed , you can take shower ,for more information ,you can call the phone number . Thanks!
Hi,i want to know if is necesary a Visa for transtit purposes only. I'm traveling from Los Angeles to Tokio, and have a connection at Beijing Airport. Regards. [2017-05-19 00:48]

Answer:

Hello! Dear passenger: Transit by the immigration inspection staff to check the documents, it is recommended that you consult the immigration inspection,please have a calling to Beijing Airpot Immigration Counter:8610-010-56095400,thank you for your understanding. Thanks!

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