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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Where can I find the latest regulation for duty free liquor to be carry onboard flight? I brought duty free liquor from Singapore Changi Airport and is fully sealed. Reach Beijing for connection flight to Changchun. Was rejected by immigration staff for carry onboard. Was told new regulation which I am trying to look for. Can tell me which website stated it since passrngers not aware of it after return from overseas [2017-07-26 19:42]

Answer:

Hello! Dear passenger, You can log in airport website and click on "service" and then choose "instructions",you will see "instructions of security check "On the left side of the page. By the way,you can't carry on the liquor onboard. Hope you have a nice trip. Thanks!
Looking at staying in a lounge in terminal 3 as I have an 11 hour stop over. Is there a maximum or minimum hours of stay ? Also what is the international number to ring? [2017-07-24 18:55]

Answer:

Hello! Dear passenger: Hello, the capital airport has the hourly lounge. At the west side of the 2nd floor of the public area of terminal 3, the telephone is 010-64558577。 Thanks!
Hello BCIA,I had a question about lost baggage. I was on a Air China flight from Washington to Bangkok on Tuesday, July 18 to Thursday, July 20. I had a 19 hour layover in BCIA. Somewhere between flights CA 818 from Washington and CA 959 my baggage was misplaced. I have called lost baggage in IAD and in BKK to be told my baggage is in neither airport. It must therefore be in BCIA. Could you please give me the number for lost baggage at the airport so I can call and check there? [2017-07-22 02:01]

Answer:

Hello! Dear passenger: Hello, your checked baggage is lost and you need to find the staff of your airline baggage inquiry counter. The number of the baggage inquiry counter of Air China is 010-64558988. Thanks!
I'd like to have some snack and eat it in the flight, because I'm trying to eat healthy. Is it posible pass the security check with the food (fruit and tomatoes) in Spain and throw the food that I still have when I arrive to China? [2017-07-21 23:54]

Answer:

Hello! Dear passenger: Do you arrive at Beijing capital airport or depart from Beijing capital airport? If you need to consult the airport inspection and quarantine department, if you can carry the fruit and tomatoes from Beijing, you may need to consult the airport Thanks!
What is the current status of flight ca889 scheduled for departure on 20th July 2017 from Beijing to Mumbai???? My parents are stranded at the airport for more than 24 hours and we have no update whatsoever!Really need an explaination please!!! [2017-07-21 18:16]

Answer:

Hello! Dear passenger: This flight has been daleyed. And i help you find out this flight it took off at Beijing time 18:50 on 21th July.You can contact with Air China to get more information of this flight. Thanks!
Good morning I have booked this flight on the next 10 of august from Paris. I will leave Beijing to Seoul thanks to flight KE2852 the 13th of august 11:50am. Is there any thing to do for my transit? Thanks you for your answer [2017-07-20 22:13]

Answer:

Hello! Dear passenger, If you want to check any information about your visa or passport,you need to contact with the China Immigration Inspection Department.Their number is 010-56095400.And we suggest you make sure this information with your airlines. Thanks for your understanding and cooperation. Thanks!
Hello service team , is there the possibility for luggage storage? I would like to keep one case from August, the 4th to August the 12th in a luggage storage or luggage locker. Thank you for your answer in advance. Norbert [2017-07-20 19:25]

Answer:

Hello! Dear passenger, There has Left Luggage Counter in each terminal,and i can offer you their number,so you can check futher information with them.It is 010-64558580. Thanks for your understanding and cooperation. Thanks!
i was travelling from Houston to India ( Mumbai ) on 15/7/17 there was a stopover in Beijing Airport where the luggage went thru however when i got home i realized that the bags were opened and two zippo lighters where confiscated ( which were collectibles and gifts from someone) i was told to call customer service to see the option of it being shipped to India. The customer service number is all the time busy please advice alternative means of communication [2017-07-20 00:28]

Answer:

Hello! Dear passenger, In accordance with the regulations of the Civil Aviation Administration of China,lighters are prohibited in the checked luggage.You still need to call customer sevice to make sure whether your lighters can be deposited.If they don't have your lighter,that means your can't take them back. Thanks for your understanding and cooperation. Thanks!
My bag got left by Air Asia and is in Beijing Station but I am in Paris stuck waiting for my bag. Charles de Gaul Airport has tried repeatedly to get the bag retrieved but is not getting any response from Beijing Airport. PLEASE I HAVE MEDICATION I URGENTLY NEED IN MY BAG. How can I get my bag back? [2017-07-19 19:06]

Answer:

Hello! Dear passenger: I can understand your fellings.But the airline is responsible for your checked baggage.So if you want to find your checked baggage. We only can provied the Air Asia domestic phone number: 0512-85557711.You can try to cantact with them. Thank for your understandings. Have a nice day! Thanks!
Do you take American money or credit card at airport restaurant? [2017-07-19 06:00]

Answer:

Hello! Dear passenger: Usually, you can pay by credit card, the specific information can give you the telephone of the catering department to confirm,number is T1/T2:010-64540822,T3:010-64558359,thank you for your understanding. Thanks!

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