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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
hi do you have a fast track service , dedicated lane for it [2019-02-17 21:50]

Answer:

Hello! Dear passenger , You can book an airport VIP service by calling 010-64592407. Thanks!
Hi,We will be in Pekin airport (Terminal 3) on 27th of February, 2019. Our arrival time is 18h05. Our next flight is CA741 (Pekin Hanoi) at 01h25AM. Is it possible to book a room for 2 persons in the lounge of Air China? How could we do it? Best regards,Christiane Lepage [2019-02-17 10:04]

Answer:

Hello! Dear passengers: You can have a rest at the hourly lounge and the VIP lounge, but you need to pay for them and you need to join the membership in advance. Other airlines also have First Class Lounge and Business Class lounge. We can provide you with phone numbers. The terminal has a timetable break room that provides overnight service. We can provide you with the 24-Hour Service Hotline of that timing lounge, so that you can consult the details. T1:010-64540985 T2:010-64598932, 010-64598943 T3:010-64558577, 010-64532621 If you have any questions, please call the Capital Airport 24-hour Service Hotline to consult: 010-96158. Thanks!
Can I apply for 144 transit entry (Beijing) upon arrival. My itinerary will be Los Angles, Beijing, Hong Kong, Los Angeles. Does Hong Kong qualify as separate destination for transit visa purposes? [2019-02-17 06:34]

Answer:

Hello! Dear passengers: On the issue of visa, we recommend you contact the border for advice. We can provide you with the phone number 010-56095400. At the same time, we recommend you contact the airline for double check to make sure everything is under your control. Thank you for understanding and your support. Thanks!
I am arriving from yvr on May 26 at 1530 hrs. Departing PEK on May 27 at 0030hrs. I would like to book a room for 2 persons in a pay lounge in Terminal 3. What is the pricing for a room with a bed for 6 or 8 hours. How do i book this? [2019-02-16 15:33]

Answer:

Hello! Dear passenger, We have hourly lounge in our terminal,you can call +86-10-64558577 to contact with them and get some information.Because they didn't provide their charges for us. Thanks!
My daughter is arriving on Air China flight 818 into T3 on 2/15, and will transfer to Air China flight 1589 to Shanghai. Air China says her luggage will be checked through to Shanghai, and that there is enough time (1 hour, 25 mins.) for transfer. Does she go through health, then immigration, then find gate for flight 1589 in T3? Is there a separate immigration line for international to domestic transfers for foreigners? Thanks for your help! [2019-02-14 07:11]

Answer:

Hello! Dear passenger, Thank you for your letter. If the passenger's baggage can be directly checked to the final destination, there is no need to pick up the baggage between the passengers, which saves time, but the passenger transit time is less than two hours. The time is very tight and it is very likely that they will not be able to catch the flight. If it is possible to propose a minimum of three hours or more in the middle of the inspection, the border inspection will have a foreigner's passage when checking in to China. If the time is very tight, you can take the passenger route when passing the security check. Have a good trip Thanks!
Hello,I have been trying to contact Beijing lost and found terminal 2 office all day today and keep getting no response. No one picks up the phone and Im on hold for about 10 minutes until the phone automatically hangs up. This is not a cheap phone call and to do it multiple times a day to have 0 result is frustrating. I have lost a wallet in the waiting area of Gate on February 9 around 2:00pm 5:30 pm before our Beijing flight to Dallas. It is a brown wallet about 20 cm with an Iphone inside of it. Inside should be my ID in Spanish (Colombia) for Raul Perez. Please email or call me back. [2019-02-14 01:38]

Answer:

Hello! Dear passengers: The Lost and Found Department is in the T2 and T3. Or you can call the airport hotline: 010-96158. Then transfer to the Lost and Found Department for the details. Thank you for understanding. If you cannot get through, dial the phone numbers: 138-1012-9974 (T3) 138-1012-9924 (T2) Thank you for understanding and your support. Thanks!
Hello,I have been trying to contact Beijing lost and found terminal 2 office all day today and keep getting no response. No one picks up the phone and Im on hold for about 10 minutes until the phone automatically hangs up. This is not a cheap phone call and to do it multiple times a day to have 0 result is frustrating. I have lost a wallet in the waiting area of gate in February 9 around 2:00pm at 5: 25 pm before our Beijing flight to Dall. It is a brown wallet about 20 cm with an Iphone inside of it. Inside should be my ID in spanish (Colombia) for Raul Perez. Please email or call me back [2019-02-14 01:33]

Answer:

Hello! Dear passengers: The Lost and Found Department is in the T2 and T3. Or you can call the airport hotline: 010-96158. Then transfer to the Lost and Found Department for the details. Thank you for understanding. If you cannot get through, dial the phone numbers: 138-1012-9974 (T3) 138-1012-9924 (T2) Thank you for understanding and your support. Thanks!
Hello,I have been trying to contact Beijing lost and found terminal 3 office all day today and keep getting no response. No one picks up the phone and Im on hold for about 10 minutes until the phone automatically hangs up. This is not a cheap phone call and to do it multiple times a day to have 0 result is frustrating. I have lost a wallet in the waiting area of Gate E36 on February 12 around 2:00pm 2:30 pm before our Beijing flight to SFO. It is a brown wallet about 20 cm with an Iphone inside of it. Inside should be my ID in Japanese for Yukari Fujii. Please email or call me back. [2019-02-13 16:48]

Answer:

Hello! Dear passengers: The Lost and Found Department is in the T3. Or you can call the airport hotline: 010-96158. Then transfer to the Lost and Found Department for the details. Thank you for understanding. If you cannot get through, dial the phone numbers: 138-1012-9974 (T3) Thank you for understanding and your support. Thanks!
Hello,I'm planning to go to Taiwan with a transfer via Beijing. The plan is Paris Beijing Taiwan, with a layover of 1h40 min. I'll fly with Air China, could you tell me what the minimum connecting time is ? Thank you [2019-02-13 05:01]

Answer:

Hello! Hello, if both flights are in T3, there is an international transfer counter in T3. If you can transfer inside, it will save time. Please consult the airline to see whether you can transfer inside. Thanks!
Could you please explain why the flights CA946 from Karachi to Beijing were cancelled on 09 and 10 February? [2019-02-10 15:29]

Answer:

Hello! Dear passenger, Sorry, you are advised to contact the airline for information regarding flight cancellations and reasons. If you have any other questions to ask, you can call the Capital Airport Service Hotline at 010-96158. Thanks!

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