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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Left cell phone on China Air flight 982, in Row 51, passenger seat front chair pocket when landed in PEK for layover. Phone is a Nexus 6p in red phone case. Phone shows as still on, but its in flight mode. I will be coming back through the Beijing PEK airport on Jan 27. Was my phone found? Is it in lost and found? Can I pick it up at PEK on Jan 27? Please let me know. Thank you for your help. [2018-01-22 01:44]

Answer:

Hello! Capital Airport staff pick up the lost guests will be handed over to the lost property of the passengers, you can call the Capital Airport 24-hour service hotline 010-96158 for your transfer to the lost property for advice about lost property information. Thanks!
Hi. I will be on SINGAPORE to LONDON flight with Air China with almost 12 hours layover in Beijing Capital airport. I'm a Malaysian passport holder and currently living in UK. Do I need visa to leave the airport and visit my friend who live in the city for few hours? [2018-01-20 18:00]

Answer:

Hello! Dear passenger:You need contact with the Frontier inspection,they will help ,you can call 010-56095400,they will have the information that you need. Thanks!
Hello. I am at T3 waiting for my 14 hour flight and I need to smoke before I board (in two hours). I understand I cannot smoke INSIDE the airport but how can I go outside to smoke if I have already checked in and went through security? [2018-01-18 20:35]

Answer:

Hello! Hello, if you take an international flight, after you finish the security check out of the airport, is more cumbersome and time-consuming, but also related to border entry and exit, we can provide you border telephone,56095400, you can try to consult, please Do not delay the opportunity, do not miss the flight time. Thanks!
I am traveling from Los Angeles to Beijing on American Airlines flight 181. I depart on the same day I arrive after just two hours. My departure is on American Airlines Flight 180 from Beijing to Los Angeles. Unfortunately my stay in China will only be for 2 hours. I will not leave the airport secure area. I have been advised that I do not need a visa. Can you kindly advise me as to the transfer procedures? If I have my Boarding Pass for my return flight do I need to go through security or customs or can I remain in the lounge or boarding area until it is time for my flight to depart? [2018-01-18 20:08]

Answer:

Hello! Hello, like you in this case, due to immigration issues, we recommend that you confirm with the airline and border agencies, T2 terminal passengers generally need to follow the flight arrival process is normal, and then take the next shift We offer you the border telephone number 56095400 and the AA airline number 4008187333, but the AA gives us this is a ticket telephone, AA is CA agent, you can also call the CA telephone 95583 consulting, I suggest you consult with them Confirm, hope can help you. Thanks!
i lost(forgot) my luggage on airport while checking in on PIA counter probably i forget it there and it was without tag. i contact airline and also file complain and they said they will contact airport authority. description, light blue, full of clothes (Pakistani style), demage from wheel side. [2018-01-17 16:11]

Answer:

Hello! Dear passenger: If you lost your luggage in the terminal, the staff if pick up, will be sent to the lost-and-found office at the airport, you can call the capital airport service hotline: 00-86-10-96158, we can transfer for you, you try to consultation, thank you for your understanding and cooperation Thanks!
We've lost baggage in the airport of Beijing, Bag Tag Number(s):CZ157674CZ704054Passengers names: Ivan Lobov and Maria Podrazhanksaya.We have domestic flight GulinBeijing and then international flight Beijing Moscow. When we had checked luggage in Gulin, airport staff said to us that we get our baggage in Moscow, but it was a mistake, this is a violation of custom union we must have take out baggage in Beijing and pass security check in. Its not our fault, its fault of airport staff, so I hope for yours support and cooperation. We've already reported lost items to Aeroflot, but t [2018-01-16 18:57]

Answer:

Hello! Dea人passenger, I,m sorry about this .If you lost the checked baggage you need contact with your airlines.We don't have the baggage imformation.We can offer you the number of the airline's baggage inquires department.The number of China Southern Airline is 8610-64599246.The number of Russian Airline is 8610-64599524.Thanks for your understanding. Thanks!
Hi, I flew from from Beijing to LAX on 13Jan18 and while I was in the waiting area near gate E35, I left my phone at the bench or in the cart. I've been calling your hotline 96158 constantly but not able to get thru. Can you contact me at my email ID seperatly and I can provide additional details on the phone and also understand how to get it back. Thanks [2018-01-14 16:38]

Answer:

Hello! Dear passenger; I'm sorry to tell you we can't cheak lost items' information,only Lost and Found have these information.I suggest you try to cantact them angain.We don't have any other ways.Thanks for your understanding. Thanks!
Hello BCIA, unfortunately I was not aware that my portable charger is not allowed in my checked in baggage and it was confiscated on route to Malaysia from Beijing. My baggage number is 3999950964 and the checked baggage inspection is 0836641. Are you able to post my portable charger to me in UK if I pay for the delivery cost? Thank you. [2018-01-13 19:46]

Answer:

Hello! Dear passenger, Sorry, according to the provisions of China Civil Aviation Authority, power bank meet the requirements only can in the carry-on baggage,it's prohibited in the checked baggage . If you handle the checked baggage, security staff will be removed and handed over. You can not get it back. Thank you for your understanding and cooperation. Thanks!
On 28th of December I arrived to Beijing Airport terminal 3 with AY85 flight from Helsinki. I lost in my seat BOSE headphones QuietComfort 25 . Can you tell me if somebody returned them? [2018-01-11 19:55]

Answer:

Hello! Dear passenger:You need contact with the Lost and Found ,you can call 86-10-96158 and transfer to them for help. Thanks!
Good day,I lost my backpack on the shuttle bus leaving from boarding gate C33 to the airplane. It is a dark brown backpack with a copy of my Passport inside as well as my wallet and lots of valuables and baby products. I cannot reach the Lost and Found desk on their telephone. Please assist me in finding my backpack. Your help will be greatly appreciated. [2018-01-11 19:43]

Answer:

Hello! Dear passenger:You need contact with the lost and Found ,You can call 86-10-961858 and transfer to them for help. Thanks!

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