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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
I lost my jacket at Gate 8 in Terminal 2, at about 2330 on 26 th April, 2017. I left Beijing by UL 869 to Sri Lanka. My friend will be coming tomorrow to the same terminal of BCIA. Is there any Lost and found counter in terminal 2 and how could you help me to find it..? [2017-04-28 14:56]

Answer:

Hello! Dear passenger, There has Lost and Found in the terminal,if somebody pick it up,they will hand it to there.You can call the airport hotline 010-96158,and transfer to there. Thanks for your understanding and cooperation. Thanks!
Hello ! we will have 12 hours waiting in Pekin from 23 H to 11 H the following morning. We want to rent a room to sleep. is there hotels ON site ? If not, do we need a Visa for 12 hours, if we book hotel close to airport [2017-04-28 00:57]

Answer:

Hello! Dear passenger, First, there is a lounge in the terminal room can provide overnight rest service, you can provide you with a timer lounge phone, you can consult in detail. T1: 010-64540985; T2: 010-64598932,010-64598943; T3: 010-64558577. Second, if you need to book a hotel near the airport to rest, you can provide you with the hotel booking counseling phone, you confirm in detail. T1: 010-64540989, T2: 010-64598145 / 64598141; T3: 010-64532617 (24H). If you have any other questions you need to consult, you can call the Capital Airport 24-hour airport service hotline: 010-96158 consultation. Thanks!
I am flying on April 28 with JS152 to Pyongyang at 12.00. At what time should I arriv ear the airport? [2017-04-28 00:52]

Answer:

Hello! Dear passenger, Under normal circumstances, the international flight 3 hours in advance to start the check-in, 1 hour in advance, it is recommended that you contact your airline to confirm again, the current Korean Airlines by Air China agent, you can call Air China service hotline 95583 for consultation. If you have any other questions, you can call the Capital Airport Service Hotline at 010-96158. Thanks!
I bought a Segway hoverboar for my son in Beijing and packed in my check in luddage and was not aware that it is not allowed. The airport security removed the item and return my luggage at later flight without any notification. Please could you advise how I can collect it from the airport. [2017-04-27 23:28]

Answer:

Hello! Dear passenger, If you put the items like power bank,lithium battery in the checked baggage,the security staff will take them out.You can't get back.The airport has a broadcast prompt, and then the airline tells the passenger the relevant regulations.If you need you can contact with your airlines for the reparation。But you can't get it back. Thanks!
Hello, want to know is it allowed to bring with me the quadrupter DJI Mavic Pro http://www.dji.com/mavic/infospecs with 2 batteries, which rated capacity is 3830mAh, 43.6Wh? I am planning to being in Pekin for 3 days, then go to Bali [2017-04-27 20:28]

Answer:

Hello! Dear passenger, You can take the batteries with you .You must take them in your carry-on baggage,they are prohibit in the checked baggage.Every passenger can't take more than 2 batteries .Thanks for your understanding and cooperation. Thanks!
I have 2 Lithium battery (portable power bank) in my cabin luggage. Each is 10,000 mAh. Can i carry 2 in my cabin luggage. [2017-04-27 13:01]

Answer:

Hello! Dear passenger;You can take them in your hand-in baggage. Thanks!
I have a question,I'm from turkmenistan and will have a flight Seoul to Ashgabat.I will have a 4hours of transit time in Beijing Terminal3 to Terminal2. Can I go through in T3 the immigration and transfer to T2? Because last time while I was transfering Beijig immigration stopped me and took me directly to my next flight. They didn't explained me in detail, just siad me that immigration rule is changed. Is there any restrictions to my country while I'm 24h free trasnfering in Beijnig? [2017-04-27 00:33]

Answer:

Hello! Dear passenger: You need get a VISA that in different Terminals" transfer and you can have a confirm to our airport immigration:8610-010-56095400.You also need get out lugguges and through Customs again. Have a good trip! Thanks!
My wife will be travelling alone to Pakistan with two kids. She is not in good health and cannot walk much. So i want to know how much distance she has to walk after getting boarding pass to reach plane for PIA flt 855 . Are there any escalator available or not ? [2017-04-26 09:56]

Answer:

Hello! Dear passenger, Sorry,you should connect with your airlines for the boarding gate.If you need,there has wheelchair service for the passenger.You can book 24h before the departure time from the passenger service center or book it 72h before the departure time form the airlines.Thanks for your understanding and cooperation. Thanks!
Hi my parents will be traveling for the first time on an International flight through AirChina they have a flight change at Beijing airport.The layover is 10 hours, would they require a transit visa? Can they be assisted towards their onward flight. Is there an Escort service which can drop them at their terminal / gate? Thanks [2017-04-25 22:05]

Answer:

Hello! Dear passenger: If you want to make sure any information about visa,you need to contact with the Immigration Inspection.The number is 010-56095400. The terminal is accompanied by love services for the elderly over 65 years old, can help escort to the boarding gate,you can call the airport hotline 010-96158,and transfer to there. Thanks for your understanding and cooperation. Thanks!
Me and my girlfriend require international transfer visa for our stay in Beijing, if we arrive in 17/4 00:05 local time, and will acquire the 72 hour visa, when is the latest time we are allowed to depart from Beijing according to you? Is it 20/4 00:05 or Is it 20/4 23:59 /Karl William Wasso [2017-04-11 19:26]

Answer:

Hello! Dear passenger, About the exit visa problems suggest that you consult the airport border inspection department, contact: 010-56095400. if you have other questions, you can call the airport the airport 24 hours service hotline: 010-96158 consulting. Thanks!

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