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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Hello I'd like to know how to use duty free goods pick up when arrival. Can I pick up duty free goods at the arrival what I bought duty free goods in Beijing downtown or online mall before depature of China? I will buy duty free goods in in Nov. 15 and departure at Nov. 17 to Japan and fly back to Beijing at Nov. 22. [2018-11-13 12:55]

Answer:

Hello! Dear passenger: If purchased duty-free items at the capital airport can be withdrawn,I need to give you the tax-free phone for confirmation,the number is 13911487699。 Thanks!
Hello. How do you book the pay lounges? Do we pre book or do we book on the day? Many thanks [2018-11-12 05:24]

Answer:

Hello! The terminal has a timetable rest room can provide overnight rest service, can provide you with timing lounge 24-hour service telephone, you can consult in detail. T1: 010-64540985, T2: 010-64598932, 010-64598943, T3: 010-64558577 (2F), 010-64532621 (opposite to the E10 gate). Thanks!
Would it be possible to bring an electric scooter from China back to the US on an International flight? The battery rating is 71W and it weighs 12.5 kg. [2018-11-12 04:19]

Answer:

Hello! Hello, if you carry Electric Scooters, usually the airline will have a request, the airline is likely to not let you carry it, we suggest you first consult the airline whether you are allowed to carry it, the lithium battery logo must be clear and obvious, if there is a single lithium The battery, or the device with the characteristics of a lithium battery, can only be carried with you. If the lithium battery is in the device, you can carry it with you or check it. Please confirm with the airline. Thanks!
Hi there, My family travelling from Karachi to Sydney on 31st December 2018. They have to stay at Beijing airport for more then 10 hours. Could you please assist me how can I reserve the rest room for them. My wife spoke to the Airport staff and they said the rest rooms are free but you have to reserve in advance.Thanks [2018-11-02 07:36]

Answer:

Hello! Dear passenger: In the Beijing Airport,there is hourly lounge in here,but is not free,i can give you this book number ,010-64558577.please contact this thing。And another lounge for airline,is it free, I suggest you contact the airline,95583.Thank you for your understanding. Thanks!
I am traveling with my kid on 5 dec from islamabad to busan with layover at bejing of 22 hours and 45 min. I dont have visa for china. Can i have some information about hotels within presmises of airport ( terminal 3). [2018-11-01 01:59]

Answer:

Hello! Dear passengers: We can provide you with the phone numbers of hotel booking and tourism service for more information. T3: 010-6453-2617 (hotel, 24*7) 13121195558 (24H, you can buy China Unicom's SIM card and China Unicom mobile phone prepaid card). If you have already booked the hotel, we recommend you contact the hotel for advice. You can take a taxi on the basement floor of Terminal3. You can have a rest at the hourly lounge ,you need to pay for them。The terminal has a timetable break room that provides overnight service. We can provide you with the 24-Hour Service Hotline of that timing lounge, so that you can consult the details. T3:010-64558577.If you have any questions, please call the Capital Airport 24-hour Service Hotline to consult: 010-96158. Thanks!
Hello! I am going with my family to the Philippines and have a 12 hour stop in Beijing.We are swedish citizens. We would like to visit the city. We fly with Air China to Beijing. How does it work with Visa? Do we need to prepare a visa to leave the airport for 6 hours, and then go back to take our next flight? Do we have to apply in Sweden or can we do it at the airport or on the plane? Best regards Sandra [2018-10-31 17:10]

Answer:

Hello! Dear passenger, Sorry,we don't have the imformation about the visa.You can confirm with the immigration department.The number is 8610-56095400.Thanks for your understanding. Thanks!
Hello! I am going with my family to the Philippines and have a 12 hour stop in Beijing. We would like to visit the city. We fly with Air China to Beijing. How does it work with Visa? Do we need to prepare a visa to leave the airport for 6 hours, and then go back to take our next flight? Do we have to apply in Sweden or can we do it at the airport or on the plane? Best regards Sandra [2018-10-31 17:00]

Answer:

Hello! Dear passenger, Sorry,we don't have the imformation about the visa.You can confirm with the immigration department.The number is 8610-56095400.Thanks for your understanding. Thanks!
Good day, Could you please advise urgently if Flight CA 867 from Beijing to Johannesburg SA, has departed? It was due to depart yesterday arrive in South Africa this morning at 6:30am?From what I understand this flight has been delayed and is due to arrive in SA at 19:00 today. My husband is supposed to be on that flight and I am deeply concerned!Kindly revert as soon as possible.Thank you. Regards, Luzanne le Roux. [2018-10-31 15:10]

Answer:

Hello! Dear passenger, We checked for you ,the flight CA867 Beijing to Johannesburg the schedule time is 22:00 pm Oct. 30th.It departet at 11:24 am. Oct.31th.You can confirm with the airline.The number of AirChina is 8610-95583.Thanks for your understanding. Thanks!
Hi, i am Malaysian who will fly to Tokyo in a flight which required to be transit at the Beijing, the Transit waiting time is about 2 hour, in this case do i need the visa or not if i just stay at the transit waiting area? [2018-10-30 14:19]

Answer:

Hello! Dear passenger, Thank you for your letter. Generally, foreign tourists who do not stay for more than 24 hours are not required to apply for a visa. You can also call the border defense number 56095400 to confirm that the official website of the Capital Airport has corresponding policies. Have a good trip Thanks!
Hello, I am Thai citizen. I will go to Los Angeles via Beijing with 2 separated tickets by TG674 Bangkok to Beijing(T3) and AA180 Beijing(T2) to Los Angeles on same date. I'm not sure if this will be eligible for 24 hour TWOV? Do I need to apply visa in advance? Thank you [2018-10-30 13:53]

Answer:

Hello! Sorry,we don't have the imformation about the transit visa.You can confirm with the immigration department.The number is 8610-56095400.Thanks for your understanding. Thanks!

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