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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

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We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Hi I'm flying airchina for on JFK to PEK. Layovers will be 4 hrs before connecting to SWA airport, will I need to wear a winter jacket in PEK airport ? [2018-02-07 04:43]

Answer:

Hello! Dear passenger, The normal temperature at the airport is around 24 degrees centigrade, and it might be cooler by the door. You need a jacket.Thanks for your understanding. Thanks!
Will be arriving on a CZ flight from Amsterdam and have a connecting flight tonHarbin. Both terminal 2Do we have to collect our luggage or will it go to Harbin directly? [2018-01-29 01:57]

Answer:

Hello! Please contact the airline that you have reached, and ask if you have handled the luggage straightaway, and the baggage that has been hung is not required to be extracted. Thanks!
Hi, I am arriving at PEK from Tashkent, Uzbekistan, and departing to Seattle, USA. I bought two separate tickets with 7 hour transit time, and there is no interlining agreement between HY and HU airlines. I hold Uzbek passport with US visa. Am I allowed to pick up my baggage outside of transit area, and maybe go sightseeing for a few hours for FREE? [2018-01-18 08:14]

Answer:

Hello! Hello passenger: if you need to consult the visa issue, sorry we do not have the appropriate information, please consult the border department, the phone is 56095400, hoping to help you. Thanks!
I Will arrive at terminal 2 from Manchester UK at 05.30 and need to take a flight from terminal 3 to Ulaanbaator at 09.30. I have checked in baggage. Will I have enough time to easily make the transfer. I have read it can take a long time to collect baggage, clear immigration, take the shuttle and check in for the flight. [2018-01-13 07:37]

Answer:

Hello! Dear passenger, If you need take your check-in baggage,and passed the joint inspection procedures need about 1 hour .And you will take airport free shuttle bus from terminal 2 to terminal 3 will takes about 20 minutes,International departure flight check-in counter will be closed one hour before the departure time.So if all goes well,and you can catch your flight. Thanks for your understanding and coopertation. Thanks!
Hello,can I carry my e cigarettes[e smoker] in my carry on baggage?what are the rules for the e.smoker?thanks [2017-12-15 17:06]

Answer:

Hello! Your electronic cigarette can be carried as your carry-on baggage or check-in baggage, but the e-cigarette cigarette oil needs to be your check-in baggage.(Including the smoke of electronic cigarettes).Thanks for your understanding. Thanks!
Hello,can I carry my electronic cigarettes[e smoker] in my carry on baggage?what are the rules about de e cigarettes?Thanks [2017-12-15 17:02]

Answer:

Hello! Dear passenger; Your electronic cigarette can be carried as your carry-on baggage or check-in baggage, but the e-cigarette cigarette oil needs to be your check-in baggage.(Including the smoke of electronic cigarettes).Thanks for your understanding. Thanks!
Hello! I will be flying to Newark next week from Busan. I will be flying Air China flight CA130 from Busan to Beijing, will stay at PEK Beijing for 2 hours and 55 minutes and will fly to Newark via United Airlines UA88. Is the 2 hours and 55 minutes transit time enough? And do I need to retrieve my luggage in beijing and check in again even the 2 airlines share the same code? TIA! [2017-12-09 21:00]

Answer:

Hello! Dear passenger:If you need take your check in baggage in beijing airport,you need contact your The airport corresponding to the airport,they will tell you 。If you need take it out,you go out need about 1 hour and next flight open check in counter before 3 hours and close before 1 hour,so the time is enoough. Thanks!
i arrive BJS apt 21 jan CA 856 LHRPEK and flying on 23JAN CA173 PEKSYD CAN I USE LOUNGE AT BJS APT [2017-12-08 20:38]

Answer:

Hello! Dear passenger If you want to take a shower or have a short rest inside terminal 3,we suggest you can go to the Hourly Lounge which is located on second floor,near the Exit C.We can offer you their number you can make a reservation,the number is 64558577.The area code is 86-10/00-86-10.Thanks for your understanding and hope you have a good trip! Thanks!
How to get domestic flight after arrival via international airline. If the domestic is not a connecting flight. [2017-10-27 20:09]

Answer:

Hello! Dear passenger Firstly,you need to pick up your baggage at Baggage Claim Hall,and then you can go to the check-in counter go through the procedure.If you have any other questions please provide us some details.Thanks for your understanding! Thanks!
Hi, I am taking an International flight via Singapore Airlines and arriving Beijing Capital airport at 7.15am in November. I have a domestic flight at 9am to Mongolia via Air China. I do not have check in baggage, only handcarry. Can I ask if this amount of time is enough for the whole process? Also, do i go through quarantine checks, followed by immigration, customs baggage check, then proceed to transit procedures (boarding pass collection), then immigrations and baggage checks again before boarding? [2017-10-09 08:49]

Answer:

Hello! Dear passenger:Yes,if you donnot have check-in baggage you go through quarantine checks, immigration, customs takes about 40 mins and international flight close check-in counter before 1 hour but the time will be tense。 Thanks!

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