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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Hi I left my phone at gate E16 heading to London Heathrow on Saturday 18/3/17, I can't call lost and found as I don't have a phone, can someone please check or email me a contact email address for them please? It's an iPhone 7,I can give you more detail. Thanks [2017-03-19 12:13]

Answer:

Hello! Dear Passenger: Usually the staff pick up the item, they can take to the Lost and Found,you can call 010-96158 to transfer terminal 3 Lost and Found. Thanks!
Hello, I am flying from San Francisco to Beijing to Yanji, China. All on Air China. Do I need to collect the bags in Beijing?? or can I check them through to Yanji? [2017-02-22 15:38]

Answer:

Hello! Dear passenger, Sorry,we don't have this imformation.If you want to check whether you should check the baggage again in Beijing you shoud confirm with your first departrue airport or you can call the Air China 8610-95583.Thanks for your understanding. Thanks!
We arrive at PEK on 25 April 2017 at 12:20PM via All Nippon Airways flight NH 961. We are departing PEK for Hong Kong on 29 April 2017 (9:30AM) on Air China flight CA 111. How and where do we apply for the 72 hour tourist visa at the Beijing airport? Thank you so much! [2017-02-20 23:48]

Answer:

Hello! Dear passenger, There has 72-hour transit visa for the foreign passengers but we don't have the further imformation. You can call the number of the Immigration 8610-56095400 to confirm.Thanks for your understanding. Thanks!
Hello.I have a connecting flight from Phuket to LAX in Beijing International Airport. I have a Philippine passport with US green card and my wife have US passport, are we allowed to use the 24 hour transit without visa? Were planning to do some sightseeing in Beijing while on our 15 hour layover on our way back home to the US. [2017-02-07 01:48]

Answer:

Hello! Dear passeger: relevant information about the visa, you are advised to consult the capital airport frontier departments, to provide you with contact details: 010-56095400. Information about connecting suggest you again with the airline to confirm, whether your flight allows you to the airport terminal. Thank you for your understanding and cooperation. Thanks!
Hi im apassenger in business class of hainan airline.i have 8 hour layoveris the new lounge of hainan in terminal 2 is open?? If not when is going to open? [2017-02-04 17:19]

Answer:

Hello! Dear passenger, I can offer you Hainan Airlines business class lounge number,you can check futher information with them.It is 010-64542914/2915. Thanks for your understanding and cooperation. Thanks!
What suspiciously seems like a contrived hustle, I was pushed through a security line and distracted by a confiscation of an article in my notebooks backpack, I inadvertently left my notebook behind in the security line tray. Lost and Found denies having it. The phone line L and F gave me to call in security rings but no one answers. The whole thing felt surreal. Hurry, hurry, hurry, you will miss your plane. I was a fan, but this is the last I fly Air China. [2017-01-22 15:19]

Answer:

Hello! Dear passenger, If you have lost items at the Capital Airport, you can call the Capital Airport 24-hour Airport Service Hotline at 010-96158 for advice on lost and found items. (Or visit the Capital Airport website www.bcia.com.cn query.) Thanks!
Hello,I planning to buy a ticket from Manila Philippines to Beijing Airport by Cebu Pacific air, my connecting flight to Khabarovsk Russia will be after around 60 hours. I am a Russian passport holder.When I arrive to Beijing by said airline am I going to get 72 hours transit visa and what counter should i go upon arrival? What is exact process of 72 hour transit? Last time I was in transit in Beijing I got 24 hours only. [2016-11-29 17:00]

Answer:

Hello! Dear passenger, Hello!If you would like to check some information about your visa,i can offer you China Immigration Inspection number.It is 010-56095400.Hope they can help you. Thanks for your cooperation and understanding. Thanks!
Hi, i just need to know, how much time i need to do a check in before is it closed? Thanks. [2016-11-23 10:21]

Answer:

Hello! Dear passenger: If you departure from Beijing Airport for international is at its 1H and domestic is 45MINS Thanks!
We are travelling with our mother with wheelchair assistance and has a 10 hour layover in Beijing Airport, is there a complimentary lounge for her so she can rest there while waiting for our connecting flight to Manila? [2016-11-23 01:00]

Answer:

Hello! Dear passenger, Sorry,there is no free lounge in the terminal.You can try to ask your airlines.There has hourly lounge in the terminal,it is not free.We can offer you the number you can try to confirm the charge imformation.The numbers are 64598943(T2),64532621(T3). Thanks!
I will be arriving to PEK from the US and will connect to Qingdao. Do I need to collect my baggage in PEK? [2016-10-29 05:37]

Answer:

Hello! You need to consult the originating airport staff, the general international arrival are required to extract luggage, because there are customs checks, we recommend that you consult your airline thank you for your cooperation Thanks!

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