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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

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We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Hello, I have trouble choosing time between international flight (Helsinki to Beijing) and domestic flight (Beijing to Wuhan). If i have student visa, would 5 hours be enough for all the procedures? [2017-08-10 15:02]

Answer:

Hello! Dear passenger:If you have check-in baggage,you take it out about 1 hour,and domestic flight open before 3 hours and close before 45-40min,so this time is enough. Thanks!
To Beijing AirportI have repeatedly noticed that flight number PK853 (BeijingTokyo) (PIA) is delayed time after time because of the short turnaround time in Beijing Airport. You have twice forwarded my message to PIA staff in Beijing, but the 2030 minute delays continue. It's as if you ignore my messages. Right now, the turnround time for PK852 / PK853 in Beijing is 1 hour and 30 minutes. Apparently not enough, because otherwise it would not be delayed. Try to give the plane about 1 hour 50 minutes or 2 hours maybe. [2017-08-08 02:08]

Answer:

Hello! Dear passenger, Here is Beijing Capital airport.And we have no right to change what you mentioned,we suggest you contact with the airlines or you can log in their official website reflect this problem. Thanks for your cooperation and understanding. Thanks!
We are traveling from Germany to Newzeeland and we have a stop in Peking on each flight. So we have a 18 hours and 22 hours stay in Peking. Is it possible to leave the airport while waiting, so that we can see the city? [2017-07-16 16:28]

Answer:

Hello! Dear passenger: If foreign passengers holding air ticket for a connecting flight want to transfer to a third country at Beijing Capital International Airport in 24H,no Chinese Visa is required; About if you can leave the airport.Now I provide you with the Immigration Inspection phone number,you can make it sure with them. Have a nice trip! Thanks!
Hello, I will be flying from LHR to ICN via PEK in January. Will I need to collect my luggage at PEK before boarding my connecting flight? My wait at PEK is only 1hr45min so I will be tight on time. Thank you. [2017-07-14 21:35]

Answer:

Hello! Dear passenegr, Sorry, you should confirm with your first departure airport to confirm that whether you need to pick up your babbaga then check-in again.We don't have this imformation. Thanks!
Can I check in my luggage for flights Beijing to Brussels 6 hours before the flight? [2017-06-04 07:43]

Answer:

Hello! Dear passenager:The check in counter open before the flight 3 hour,close at 1 hour,so you cannot do it. Thanks!
Hello, I am a french traveler and I have to go to Ulanbator, Mongolia with China Airline with flight 0901 the 17/7 at 8:35 from T3. My plane from France land in T2 at 5:55 (airfrance flight 0128). Do you I will have enough time to transfert from T2 to T3 ? Regards. [2017-05-25 15:39]

Answer:

Hello! Usually ,the international flight arrive and come out ,it takes you about 45 to 60 minutes ,and then the next flight is also international flight, the check-in counter usually open 3-4 hours before ,and close 1 hour before the flight departure .From T2 to T3, you need to take inter-terminal free shuttle bus ,at that time ,the bus start no more than every 10 minutes ,on the road ,it takes you 15-20 minutes if the traffic is good .You can arrange your time according to this ,don't miss your flight. Thanks!
I am flying from London to Beijing with Air France arr at 5.55am 24th May. I would like to fly to Xi'an the same day on the 8.40am with China Eastern airlines flight. Is 2 hours 40mins between the flights enough between this international and domestic flight? I will have to go through quarantine, baggage claim, customs passport control and then check in again.many thanks [2017-04-10 20:57]

Answer:

Hello! Dear Passenger: Usually you need go out and re-check the procedure,because there is not necessarily a staff member,usually you international flight arrivel and take luggage spend 1 hour,and the domestic flight before flight take off 3 hours open the check-in counter,and closed before flight take off 40 minutes,your time is generally good, but it is recommended that you take the time to avoid delays. Thanks!
Hello! I have connection flight through Beijing. I will arrive to terminal 3 and will depart from terminal 2. I don't have Chinese visa. What I should do? Should I go through immigration control? How I can get to terminal 3 from terminal 2 at night? [2017-04-08 08:23]

Answer:

Hello! Dear passenger, If you want to make sure any information about visa,you need to contact with the Immigration Inspection.The number is 010-56095400.And we suggest you ask your airlines to make sure whether they have other regulations at the same time.You can take the free shttle-bus out of the terminal 3,the station is at first floor,near the No.5 door. Thanks for your understanding and cooperation. Thanks!
Hello. Today about 12:30 PM I left my hand luggage in the train from the 3rd Terminal to the 2nd Terminal, the rail car 2.Its an orange plastic bag on wheels. Tell me please have you found this bag? What should I do to get it in Moscow, Russia? Thanks! [2017-03-30 15:27]

Answer:

Hello! Hello,dear passenger; Do you mean that you lost the article on the inter-terminal free shuttle bus? If is , you can call 64532064 to consult for more information . Thanks!
Hi I left my phone at gate E16 heading to London Heathrow on Saturday 18/3/17, I can't call lost and found as I don't have a phone, can someone please check or email me a contact email address for them please? It's an iPhone 7,I can give you more detail. Thanks [2017-03-19 12:13]

Answer:

Hello! Dear Passenger: Usually the staff pick up the item, they can take to the Lost and Found,you can call 010-96158 to transfer terminal 3 Lost and Found. Thanks!

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