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Due to the non-real-time feature of the column, messages will be responsed within two hours. To keep abreast of updated information, please call Airport Service Hotline at: 86-10-96158 or send your email to:service@bcia.com.cn, we will reply as soon as possible!

【Tips:】

We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.We provide you with multimedia telephones at entries of the terminal buildings and near each boarding gate of departure halls.
Hello, could you please imform me whether there is a fast track service in the airport? As Ill arrive in terminal 2 (SVO/PEK) and then need to change for terminial 1 (PEK/ CSX) [2018-06-08 16:44]

Answer:

Hello! Dear passenger: Hello! There is no fast track from T2 to T1,you need to pick up your check-in luggage and go throuth the corridor by yourself by walk,the corridor is at the 2F beside the Gate No.16.The international flight arrive come out will takes 1hour,and the demestic flight check-in time end before the departure time about 45minutes.Please arrange your time. Thank you for your understanding! Thanks!
Hello, I am flying into Terminal 3 from NYC and my nephew is flying into Terminal 2 from Israel. Can he come to Terminal 3 and where can I meet him? [2018-05-31 05:06]

Answer:

Hello! Dear passenger, hello.Yes, passengers can take the free shuttle bus from the terminal to the T3. The ride location of the T2 is outside the No. 5 gate. It takes about 20 minutes for the entire journey, 24 hours for work, and 6:00 to 23:00 to reach the fourth floor. , 20:00 - 6:00 the next day is on the first floor, you reasonable arrangements. Thanks!
I am meeting my father at the airport but he is arriving at terminal 2 and I am arriving at T3. Will we be at the same baggage claim? If not is there a way to get from T3 to T2 baggage claim so I can find him? [2018-05-26 01:35]

Answer:

Hello! Do you want to go from T3 to T2? If you are going to visit your family, there is a free shuttle bus between the terminal and the airport. If you have luggage problem you need to contact the airline. Thanks!
Hello! I will be arriving Beijing at 0940 am and my next flight to Osaka is at 1350. On my ticket, it says that I have to change the plane and the terminal as well. As I have never been to Beijing airport before, I wanted to know when I am making a tansfer, do I have to go through immigration? As I do not carry Visa to China, will it be any issue? Do I need to collect my checked baggage and recheck them at next terminal? And lastly, are there only buses to make the change of terminals? Are they easily to locate? Thanks. [2018-05-25 22:28]

Answer:

Hello! For visa issues, you can contact the immigrationat station number is 010-56095400.If you have any baggage problems, do you need to contact the airline to handle your baggage directly?There is a free shuttle bus between the terminal building with a clear sign outside the 5th floor of the first floor. Thanks!
I have a passenger that will be arriving in T2 but will need to meet friends in T3. I have a few questions. 1.Will he get off the flight and go directly to the shuttle located at Gate7 F1, travel to T3 and then go through customs at T3? 2. How long do you think traveling from T2 to T3 will take? [2018-05-19 01:09]

Answer:

Hello! Dear passenger, hello.Your friend from T2 to arrive, if arrive mouth show is 7, that he would arrive in accordance with the clearance procedures, passengers can from the outside a layer of 7 to take shuttle buses, there are 7 km distance between T3 and T2, about 15 to 20 minutes Thanks!
Hi, I have two questons: 1. How long does it take from airplane landing to exit airport. 2. I am going to Beijing west train station. What is the fastest way to get there? Is it easy to catch a taxi (Friday afternoon)? How long does it take a taxi to drive from BCIA to Beijing west train station Friday afternoon (at around 4pm)? [2018-05-14 11:52]

Answer:

Hello! Dear passenger, If your flight is domestic flight,it will cost you about 45min from landing to exit airport.If your flight is international flight,it will cost you about 1 hour.If you want to go to Beijing West Railway Station,you can take a taxi or you can take our airport shuttle bus.Maybe it will cost you about one and a half hours. Thanks!
Are thee any signs in English directing passengers to the pick up point for the hotel shuttles (Hilton which says No. 5 outside layer but I have been told is hard to find). Thanks [2018-05-03 17:10]

Answer:

Hello! Hello, I'm sorry I didn't specifically indicate the logo for the Hilton hotel shuttle bus. However, outside the No. 5 gate on the first floor of Terminal 3, the middle lane will park the hotel shuttle bus. There is usually a Hilton Hotel logo on the bus body. You can confirm on the spot, we can also provide you the hotel phone, 64588888, hope to help you. Thanks!
I am an adult of 57 years old from Greece. I am travelling in China in summer for 10 days for vacation. I don't speak english myself but my traveller companion does. We want to rent a car and drive around the country. Is the temporary driving licence valid for citizens of Greece and for travelling outside Beijing? Pls answer as soon as possible. Thank you very much. [2018-03-30 06:26]

Answer:

Hello! Dear passenger, thank you for your letter, for you, give you a telephone terminal management, 64530010, you dial the telephone to consult, at the same time give you car rental service phone 4006166666 Thanks!
Hi, I'll be arriving in an international flight with Hainan Airlines at Terminal 2 and I need to meet my husband who will arrive 15 minutes after me in an international flight with Swiss Airlines at Terminal 3. I know I can take a shuttle from T2 to T3. Is there a good meeting point at Terminal 3 where we can meet? And if so, could you please tell me exactly where it is? Thank you very much for your help. [2018-03-27 15:59]

Answer:

Hello! Dear passenger, You can meet your husband in terminal's public area,there have some coffee shop in public area.You can check it on site.Thanks for your understanding. Thanks!
hello i am arriving Beijing capital airport terminal 2 and after 6 hrs i will transit to macau from terminal 3. do i need Chinese visa to go from terminal 2 to Terminal 3. [2018-03-19 13:20]

Answer:

Hello! Hello, because the visa issue is the responsibility of the border defense department, we do not have the corresponding information. We can provide you with a border defense telephone. Please consult in detail at 56095400. I hope to help you. Thanks!

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