Service
Passengers Instructions
Airport Services
Airport Facilities
Beijing Capital International Airport Service Commitments Mar. 2012
Domestic flight check-in queuing &processing time < 10 minutes
| Terminal | Target | Achieved |
| T1 | 95% | 99.8% |
| T2 | 95% | 99.8% |
| T3 | 95% | 96.8% |
Queuing & processing time less than 20 minutes for 95% passengers
| Terminal | Target | Achieved |
| T2 | 95% | 99.5% |
| T3 | 95% | 99% |
Queuing time less than 8 minutes for all self-service check-in passengers
| Terminal | Target | Achieved |
| T1 | 100% | 100% |
| T2 | 100% | 100% |
| T3 | 100% | 100% |
Queuing time less than 8 minutes for 95% passengers
| Terminal | Target | Achieved |
| T1 | 95% | 94.5% |
| T2 | 95% | 94.5% |
| T3 | 95% | 100% |
Average passengers immigration inspection processing time less than 45 seconds except further inspection.
| Terminal | Target | Achieved |
| T2 | 45 Seconds | 36 Seconds |
| T3 | 45 Seconds | 31 Seconds |
Customs clearance less than 3 minutes except further inspection
| Terminal | Target | Achieved |
| T2 | 100% | 100% |
| T3 | 100% | 100% |
Arrival quarantine check less than 1 minute (except further inspection or contingency plan taken by State Administration)
| Terminal | Target | Achieved |
| T2 | 100% | 100% |
| T3 | 100% | 100% |
Departure interval for all Airport Shuttle Bus lines less than 30 minutes
| Terminal | Target | Achieved |
| T1 | 100% | 100% |
| T2 | 100% | 100% |
| T3 | 100% | 98.6% |
Waiting time for Vehicles entering and exiting parking lot less than 3 minutes under normal circumstances for 95% passengers
| Terminal | Target | Achieved |
| T1 | 95% | 100% |
| T2 | 95% | 100% |
| T3 | 95% | 100% |
Round the clock free inter-terminal shuttle bus, departure interval less than 10 minutes from 6 am to 23pm，otherwise departure interval less than 30 minutes
| Terminal | Target | Achieved |
| T1 | 100% | 100% |
| T2 | 100% | 100% |
| T3 | 100% | 100% |
Waiting time for Airport express train less than 12 minutes under normal circumstances
| Terminal | Target | Achieved |
| T2 | 100% | 100% |
| T3 | 100% | 100% |
24 Hours Complaints Processing. Initial contact within 1 working day, Solution Feedback within 10 working days after the receipt of the complaint.
| Terminal | Target | Achieved |
| T1 | 100% | 100% |
| T2 | 100% | 100% |
| T3 | 100% | 100% |
T3 Automated People Mover average departure interval less than 3 minutes from 6 am to 24pm
| Terminal | Target | Achieved |
| T3 | 3minutes | 2 minutes and 58 seconds |
