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Beijing Capital International Airport Service Commitments November 2010

Domestic flight check-in queuing &processing time < 10 minutes

Terminal Target Achieved
T1 95% 100%
T2 95% 100%
T3 95% 95%

International flight check-in queuing &processing time < 20 minutes

Terminal Target Achieved
T2 95% 100%
T3 95% 100%

Immigration queuing & processing time < 25 minutes (under normal circumstances)

Terminal Target Achieved
T2 95% 100%
T3 95% 100%

Security check waiting time < 8 minutes

Terminal Target Achieved
T1 100% 100%
T2 100% 100%
T3 100% 100%

Free inter-terminal shuttle bus departure interval < 10 minutes (06:00~23:00)

Terminal Target Achieved
T2 100% 100%
T3 100% 100%

Passenger overall satisfaction (By ASQ benchmarking program of Airports Council International)

Terminal Target Achieved
T1&T2 4.69 4.72
T3 4.70 4.72

 

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